The opportunityAs the Concierge – Customer Service Officer, you will be the first point of contact for residents, families, visitors and stakeholders, creating a warm, welcoming and professional experience. Based across our residential care homes and administration environments, you will play a vital role in supporting the day‑to‑day operations through reception and administrative services.

Working closely with site leadership, you will ensure smooth front‑of‑house operations while supporting a range of clerical and administrative functions. This includes managing communications, coordinating appointments, maintaining records, and assisting with financial and operational processes.

This role is ideal for someone who thrives in a people-focused environment, is highly organised, and takes pride in delivering exceptional customer service. Your ability to multitask, remain approachable, and maintain attention to detail will be key to success.

Whatyou’llbring
Essential:

- At least 2 years previous experience in office administration
- Demonstrated knowledge of office procedures including cash handling and data entry
- Computer skills to intermediate level including the use of MS Office applications
- Demonstrated knowledge of computer hardware and basic trouble shooting skills




- Demonstrated high level of oral, written and interpersonal skills
- Ability to work autonomously and as an effective team member
- Demonstrated customer service skills
- An affinity with older people
- Current NSW drivers licence
- Understanding of WHS, equity and privacy principles
- Tertiaryqualificationin office administration

What we offer:

- Roster Requirement to work - Week 1 - Friday 0630-1500 & Saturday 1500-2230, Week 2 - Saturday 0630-1500
- Opportunity to be the face of a purpose-driven organisation
- Not for profit salary packaging. Take advantage now and pay up to $18,550 less tax per year — meaning more money in your pocket
- Career break schemes,additionalpurchased leave and more
- Commitment to on-going skilled and career development
- 24/7 access to mental, physical,socialand financial support via the LifeWorks app

JOIN USAND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait islander people, workers of all abilities,agesand people from culturally and linguistically diverse backgrounds to apply and join our community.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.

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📌 Concierge | Links Wollongong
🏢 Warrigal Care
📍 Wollongong