2mo ago , from G James Glass and Aluminium

Are you a highly organised customer service professional who enjoys keeping operations running smoothly behind the scenes?
Our NSW Glass Division, based in Smithfield, has an exciting opportunity for a Part-Time Customer Service Officer to join the team. We are seeking a highly organised and detail-oriented individual who thrives in a customer-focused environment. You will provide customer support and perform accurate data entry, ensuring customer orders are processed efficiently to meet both operational and customer expectations.

About G. James

G. James Glass and Aluminium is a leading Australian family-owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a solid commitment to developing our people.

The Role

We are seeking a motivated Customer Service Officer (30 hours per week) to support our internal branches across New South Wales. In this part-time role, you’ll be responsible for managing orders, monitoring lead times, and ensuring smooth communication between customers, branches and production teams. You will also:

- Raise, track, and manage orders to ensure timely delivery
- Communicate both verbally and in written form to customers - external & internal
- Communicate with internal teams regarding lead times, order progress, and overdue items
- Maintain accurate order records and generate reports for branch management




- Collaborate with production and logistics to resolve order-related issues
- Assist with ad hoc administrative tasks to support the team

About You

- Customer service experience in manufacturing, industrial, or related environments preferred
- Strong organisational, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency with Office 365 and experience with ERP or CRM systems is desirable
- Ability to manage multiple tasks and prioritise effectively
- A proactive mindset with a drive to continuously improve processes and support colleagues

What We Offer

- Competitive salary package aligned with your experience
- Full-time permanent role, immediate start
- Benefits: 7% discounted Bupa cover + Employee Assistance Program (TELUS Health)
- Free onsite parking and a positive safety-first culture
- Career growth across the G. James Group
- Stability and excellent employment conditions with an Australian family-owned manufacturer committed to local production

Please Note:All offers of employment will be subject to passing a pre-employment medical and drug & alcohol screen.

G.James is an equal opportunity employer. For more information, visit www.gjames.com.
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📌 Customer Service Officer (Part-Time) (New South Wales)
🏢 G. James Glass and Aluminium
📍 New South Wales