Qube Resort is seeking a Reservations and Guest Service Agent to join our dynamic team in Broadbeach, Queensland. In this casual position, you will be responsible for providing exceptional customer service to our guests, handling reservations, and assisting with various front office duties. This is a great opportunity for someone with a passion for hospitality and a commitment to creating memorable experiences for our guests.

This casual position is available for immediate start to the right candidate.

What you'll be doing

- Processing reservations, cancellations, and modifications accurately
- Handling guest check-in and check-out processes efficiently
- Assisting guests with inquiries, requests, and concerns in a timely and courteous manner
- Greeting and welcoming guests in a friendly and professional manner
- Maintaining a thorough knowledge of our hotel's facilities, services, and promotions
- Providing general administrative support, such as handling cash, preparing reports, and updating guest records
- Ensuring the front desk area is well-organised and presentable at all times

What we're looking for

- Previous experience in a reservations or front office role within the hospitality industry




- Minimum of 1-2 years of hospitality front office experience is required
- Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a friendly and professional manner
- Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service
- Proficiency in using hotel management software and other relevant computer systems; REI Cloud experience highly regarded
- A flexible and adaptable approach to work, with the ability to handle multiple tasks and prioritise effectively
- A genuine passion for the hospitality industry and a commitment to delivering a high-quality guest experience
- Australian work rights are required for this position

What we offer

At Qube Resort, we are committed to providing a supportive and rewarding work environment. As a member of our team, you will have access to a range of advantages, including:

- Competitive hourly rate
- Opportunities for career development and advancement
- Discounts on hotel stays
- A friendly and collaborative work culture

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📌 Guest Service Agent/Reservations (Queensland)
🏢 Qube Resort
📍 Queensland