Since 2019, our mental health and wellness programs have changed the lives of more than 9,000 Australians otherwise struggling with conditions like PTSD, depression, anxiety, sleep, anger issues, addiction and relationship troubles.

All our programs include either telehealth or onsite access to our experienced and caring registered mental health professionals, as well as daily access to mindfulness practices like yoga, meditation, breathing exercises and more. With a team of more than 100 practitioners, we’re also one of the largest providers in the country.

In 2022, we partnered with the leading mental wellness brand and #1 app for sleep, meditation and relaxation, Calm. Designed to help users manage stress, sleep better and live a happier, healthier life, clients from all our programs, and all our practitioners, now have access to hundreds of hours of original audio content available in seven languages through the premium Calm subscription — an Australian industry first!

About Us:

Since 2019, our mental health and wellness programs have changed the lives of more than 9,000 Australians otherwise struggling with conditions like PTSD, depression, anxiety, sleep, anger issues, addiction and relationship troubles.

All our programs include either telehealth or onsite access to our experienced and caring registered mental health professionals, as well as daily access to mindfulness practices like yoga, meditation, breathing exercises and more. With a team of more than 100 practitioners, we’re also one of the largest providers in the country.

In 2022, we partnered with the leading mental wellness brand and #1 app for sleep, meditation and relaxation, Calm. Designed to help users manage stress, sleep better and live a happier, healthier life, clients from all our programs, and all our practitioners, now have access to hundreds of hours of original audio content available in seven languages through the premium Calm subscription — an Australian industry first!

About the Role:

We are excited to announce an opportunity for a Client Support Officer to join our team in a full-time position based on the Sunshine Coast.

As a Client Support Officer,



you will play a pivotal role in making a meaningful impact on the lives of many Australians. You will provide essential support to current and ex-serving ADF members, NDIS clients, and the broader community, assisting them in accessing mental health services and ensuring they receive a positive and seamless client experience.

This role offers a hybrid working setting, with the expectation that you will attend our South Bank head office in Brisbane regularly for team collaboration, training, meetings and connection with the wider team.

This is your opportunity to be part of a team that truly makes a difference.

Duties and responsibilities include, but are not limited to:

Liaising with clients:

- Engage with generated leads to discuss the program and address any relevant inquiries.
- Ensure clients are accurately and promptly signed up for the program and portal.
- Schedule weekly telehealth sessions.
- Conduct troubleshooting and re-booking calls as needed.
- Executing high volume of inbound and outbound calls based on enquiries and needs of an extensive client base.

Administrative tasks:

- Create and complete online profiles for clients.
- Generate online referrals.
- Monitor the client support inbox and respond to emails promptly.
- Answer phone calls, address queries and action tasks that come from texts, i.e. cancelling or rebooking sessions.
- Exit clients from the program.
- Rebook clients into the program based on client or practitioner requests.
- Assist clients with resetting online passwords for portals.

Client Service Standards:

- Deliver a consistently high level of service to clients in a prompt and pleasant manner.
- Ensure accurate and timely responses to all queries and requests.
- Maintain the highest ethical standards and confidentiality when dealing with clients.
- Maintain a professional tone in all communications,



whether verbal or written, to ensure clarity and respect.
- Tailor your interactions to meet the specific needs and preferences of each client, providing a personalized experience.

Communication and Collaboration:

- Aim to respond to client queries as quickly and effectively as possible.
- Communication and collaboration with various stakeholders to ensure effective and efficient execution of the role. This will include, but is not limited to clients, practitioner team, client team members.

Requirements:

- Ability and willingness to be a part of our ever-expanding team within our office locations.
- The position has the opportunity to offer flexible working arrangements in line with our company flexibility policy.
- A minimum of 2 years’ experience in a Client Service role.
- Experience handling a high volume of inbound and outbound calls.
- High attention to detail.
- Excellent time management skills.
- Excellent communication and negotiation skills.
- Ability to build rapport with clients.
- Integrity and strong work ethic.
- Self-starter and quick learner.

What is on offer:

- Full-time position.
- A cooperative, supportive and close-knit team - Get involved in family fun days, on-site events, team building, and celebrations throughout the year.
- Competitive salary and benefits.
- Ongoing training and career development.
- Wellbeing - access to the Calm app and fitness discounts e.g.gymmembership/PT sessions etc.
- Save money -access to discounts on insurance products, groceries, gym memberships, movies and more.

Body and Mind is an equal opportunity employer, and we welcome applicants from all backgrounds. We believe that diversity and inclusivity are key to our success, and we are committed to creating a workplace that values and respects all individuals.

Body and Mind appreciates the time taken to make an application, however due to the high volume of applicants expected, we cannot respond to every application. If you have not had a response within four (4) weeks of your application, please consider that your application has been unsuccessful at this time.

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📌 Client Support Officer (Maroochydore)
🏢 Body and Mind Online
📍 Maroochydore