About the role

As the IT Manager (Partner) of your own support team, you'll be the primary point of contact for your clients, mastering client needs and resolving issues with unparalleled expertise and customer service. You'll lead your support team with precision, providing regular feedback and encouragement to foster their growth and ensure seamless operations and a sublime experience for your clients. Your comprehensive knowledge of OSIT’s product and service offerings will position you as the architect and Project Manager of all client IT projects, from the planning and proposal stage right through to implementation and QA.

Key Responsibilities

- Forge trust and maintain strong and enduring client relationships with a win-win philosophy
- Pre-empt potential issues and deliver targeted recommendations
- Expertly deliver and interpret technical information for clients including regular vCIO reports
- Oversee client agreements and commercial contract efficiency
- Review client invoicing and handle billing queries
- Scope, quote, and manage client IT projects from inception to completion
- Ensure projects are delivered on time and within budget
- Maintain regular and strategic communication with clients
- Lead and inspire a high-performing service team
- Champion team culture and promote wellbeing and healthy lifestyles

What We’re Looking For

- At least 6+ years’ experience in IT
- At least 4 years of management experience in IT Manager or Account Manager type roles working for a MSP
- Demonstrable experience managing Team and Team Member KPIs
- Deep understanding of the IT service industry, including ITSM/ITIL frameworks
- Demonstrated ability to communicate with senior business leaders and key stakeholders
- Valid Driver's License and work safe vehicle

Why You’ll Love Working With Us

Professional Development

Unlimited Learning: Dive into a culture that supports your growth. Dedicated study time is available during work hours to develop your skills.

Innovative Environment: We constantly challenge the status quo,



seeking better ways to leverage technology and continuously learning.

Growth opportunities: We prioritise your development with training and a commitment to promoting from within.

Fun and Camaraderie

Monthly Team Lunches: Enjoy free lunches and dedicated time with your team.

Team Choice Award: Get recognised for your hard work.

Social Events: Join our active Social Club and participate in a variety of fun events and office banter.

This role is based in Perth, Western Australia (WA).

At Office Solutions IT, we strive to be a place where everyone can thrive. We are committed to creating a strong community of diversity, inclusion and a positive, barrier free recruitment process and workplace. We deliver on this commitment through our goal to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQAI+. We welcome applications from candidates from all backgrounds.

References

“OSIT has given me a great opportunity to grow in the IT industry with an amazing support network and resources. Their belief of promotion from within allows you to have a more clear career pathway.”

Ben - Service Support Manager

“I have been working at Office Solutions IT for 9 years now and started as a Support Engineer. I can't imagine that I could have experienced the same level of personal growth at any other company. My colleagues have been so supportive and are always willing to help each other out and teach each other new things.”

Aaron – AI Consultant"





“Growth is one our values at Office Solutions IT. When I started, I was our receptionist. OSIT has supported me with my studies and passion to grow professionally, I have been promoted to a few roles here, I am now the Business Services Manager.”

Amanda - Business Services Manager

“I know it sounds cheesy, but I look forward to going to work each day.”

Mike - Senior Partner

Want to know more about life @ OSIT?

Visit:https://www.officesolutionsit.com.au/careers or check us out on Facebook athttps://www.facebook.com/OfficeSolutionsIT or Instagram at @office_solutions_it

Environmental

We are proud to be recognised by Climate Active as a Carbon Neutral Organisation and B Corporationcertified. These recognitions and certifications reflect our dedication to environmental responsibility and underscores our commitment to reducing our carbon footprint.

Unlock job insights

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Information Technology Manager?
- How many years' experience do you have in the IT industry?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
- Do you own or have regular access to a car?

We specialise in providing IT support & cyber security services to businesses.

We favour honest, smart and fun individuals who have a drive to grow and care about helping others.

We question why, we find better ways to use technology and we’re always learning.

We specialise in providing IT support & cyber security services to businesses.

We favour honest, smart and fun individuals who have a drive to grow and care about helping others.

We question why, we find better ways to use technology and we’re always learning.

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📌 IT Manager (Partner) (Western Australia)
🏢 Office Solutions IT
📍 Western Australia