Retail Operations Manager - AMA Warehouse, Yatala

Location: Based at Yatala Head Office (QLD) with regular visits to our other stores as required.

About AMA Warehouse:
AMA Warehouse is a retail leader in motorcycle gear, parts, and accessories, with three physical stores across Queensland and Victoria and a growing online presence.

About the Role:
A fantastic opportunity for an experienced, people-focused retail leader to support our teams.
You'll lead across our physical store and online operations, providing the leadership and support needed for the smooth day-to-day running of the business. Your focus will be on driving performance, profitability and culture across the store network.

Key Responsibilities:

Team Support, Coaching & HR: Coach, train, and support your team to perform at their best to ensure customer satisfaction, sales potential and great culture within the business.

Sales Growth, Performance Reporting & Budget Adherence: Lead sales target achievement; monitor and report on store performance metrics to drive continuous improvement against budget and targets.

Process, SOP Ownership & Improvement: Keep our checklists and standard operating procedures front and centre in day-to-day operations. Bring fresh eyes to existing procedures and suggest improvements that make life easier for the team.

Operational Problem-Solving: Be the go-to person for working through operational challenges as they come up, with a solutions-first mindset,



ensuring smooth operation across the business.

WHS Compliance: Ensure WHS compliance and safe work practices are upheld across all locations.

What We’re Looking For:

A natural people leader with solid HR skills. You love coaching and developing people, and you're comfortable having the tough conversations when needed.

Process-driven, with a strong affinity for checklists, SOPs, and consistent execution. You believe good systems, followed properly, are what make a business run smoothly.

Great attention to detail. You notice what's fallen through the cracks and help get it back on track.

Follow-through. You're someone who sees things through to completion.

Commercially sharp, with a strong handle on business numbers.

A track record of resolving operational issues efficiently and calmly.

A knack for observing and improving existing processes.

Experience supporting or managing multiple retail sites.

A track record of driving sales performance through others.

Previous Parts and Accessories or motorcycle industry experience an advantage.

Experience with Retail Express POS advantageous but not essential.

Why Join Us:
This is a genuine opportunity to make an impact in a growing business, working alongside a supportive leadership team who value doing retail well. If you're passionate about people, process, and helping teams thrive - we'd love to hear from you.

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📌 Retail Operations Manager (Queensland)
🏢 AMA Warehouse
📍 Queensland