Case Worker | Homelessness | Auchenflower

Employment Term: Full time, contract until 28th June 2027

Location: Based at Auchenflower, Brisbane

Remuneration: $44.58 + Super + NFP salary packaging

Role Description

We are currently seeking to appoint a Case Worker to work as a part of The Gardens Supported Accommodation Program. Our Case Workers support families experiencing or at risk of homelessness with housing case management whilst they are in short‑term accommodation.

Responsibilities

- Deliver rapid and coordinated assistance to people in critical need of housing and/or support through triage, assessment, case planning and crisis intervention.
- Respond and action referrals identified during case management with families.
- Adhere to program guidelines regarding the appropriate use of allocated funds.
- Undertake administrative duties related to the operation of the program, including maintaining clear, concise and accurate records within the appropriate timeframes.
- Identify and inform line management of current or potential risks that may impact on service delivery and the safety of clients and staff.
- Positively represent the organisation when engaging with all stakeholders.
- Undertake other duties as and when required within the scope and capabilities of the role.

Qualifications

- You must have excellent verbal communication skills that enable you to assess needs accurately and extensively as well as transferable written communication skills to record assessments on the database.
- Ability to actively engage with people who have a range of needs and to respect the cultures of all people you support and work alongside.
- You must have a tertiary qualification (Diploma minimum) in human services, community services, social work, youth services or related field.
- Ability to work collaboratively as part of a team as well as responsibly within an autonomous setting.
- Demonstrated competence with technology, particularly Microsoft Office and tools for data entry.

Additional Requirements





- Working with Children Check (Blue Card)
- Current Open Driver’s Licence

Benefits

- Versatile work arrangements to support work‑life balance.
- NFP Salary Packaging: up to $15,900 for everyday living expenses and $2,650 for meal entertainment per annum.
- A recognition and rewards platform providing employee discounts across hundreds of retailers, holidays, health insurance, annual awards celebrations, wellbeing and employee assistance programmes.
- 12 weeks paid parental leave and 2 weeks paid partner leave after 6 months service, in addition to the government scheme.
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options for significant cultural events.
- Career development opportunities to challenge yourself, grow and make a meaningful difference.
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

Child Safe, Child Friendly

- Provide welcoming, safe and nurturing services for children.
- Implement measures to prevent child abuse and neglect within our services.
- Appropriately and immediately address child abuse and neglect if it does occur.
- Abide by the Child Safe Standards and the Reportable Conduct Scheme.

Diversity & Inclusion

Our approach is easy – everybody is welcome here. UnitingCare is committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We encourage Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm at our sites.

Commitment to Safeguarding

We are committed to creating services and workplaces that are welcoming and safe for every person. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

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📌 Case Worker (Brisbane)
🏢 UnitingCare - Queensland
📍 Brisbane