Adore Dental is seeking a dedicated, personable, and highly organised Treatment Coordinator to join our team in Kangaroo Point, QLD. This is a full-time position offering the opportunity to become an integral part of one of Brisbane's leading cosmetic and general dental practices.

As a Treatment Coordinator, you will play a pivotal role in guiding patients through their smile transformation journey. You will build trusted relationships with patients, educate them about their treatment options, coordinate their care from consultation through to completion, and ensure every patient receives an exceptional experience. You will work closely with our dentists and clinical team to deliver seamless patient care while supporting the continued growth of the practice.

About the Role

Adore Dental is seeking a dedicated, personable, and highly organised Treatment Coordinator to join our team in Kangaroo Point, QLD. This is a full-time position offering the chance to become an integral part of one of Brisbane's leading cosmetic and general dental practices.

As a Treatment Coordinator, you will play a pivotal role in guiding patients through their smile transformation journey. You will build trusted relationships with patients, educate them about their treatment options, coordinate their care from consultation through to completion, and ensure every patient receives an exceptional experience. You will work closely with our dentists and clinical team to deliver seamless patient care while supporting the continued growth of the practice.

Key Responsibilities

- Welcome patients and create a warm, professional, and personalised experience from their first enquiry through to completion of treatment.
- Conduct treatment coordination consultations, explaining recommended treatment plans, procedures, timelines, and investment options with confidence and empathy.
- Assist patients in making informed decisions regarding their treatment by addressing questions and concerns.




- Coordinate complex treatment plans, ensuring appointments are scheduled efficiently and treatment progresses smoothly.
- Present treatment plans, discuss payment options and finance solutions, and assist patients with securing appointments.
- Build strong patient relationships through regular follow-up communication and exceptional customer service.
- Work closely with dentists to ensure accurate communication of clinical recommendations and treatment outcomes.
- Monitor outstanding treatment and proactively contact patients to encourage continuation of care.
- Manage patient correspondence via phone, email, SMS and other communication platforms.
- Maintain accurate patient records, treatment notes and administrative documentation.
- Support the reception team when required to ensure efficient day-to-day operations.
- Collaborate with the marketing and clinical teams to help deliver an outstanding patient journey and achieve practice growth objectives.

What We’re Looking For

- Previous experience as a Treatment Coordinator, Dental Receptionist, or Practice Manager or within a patient-facing dental role is highly desirable.
- Excellent communication, relationship-building and customer service skills.
- Confidence discussing treatment plans, fees and finance options professionally and compassionately.
- Strong organisational and time management skills with the ability to coordinate multiple patient journeys simultaneously.
- A genuine passion for helping patients improve their confidence through dentistry.
- High level of professionalism,



emotional intelligence and attention to detail.
- Ability to work collaboratively with dentists and the wider clinical team.
- Experience using dental practice management software (such as EXACT, D4W or similar) is advantageous.
- Strong computer and administrative skills.
- A proactive attitude with the ability to problem solve and take initiative.
- A commitment to delivering exceptional patient experiences and achieving outstanding treatment conversion outcomes.

What We Offer

At Adore Dental, we believe in creating an inspiring workplace where our team members can thrive professionally and personally. We offer competitive remuneration with performance incentives, ongoing professional development, structured training, and genuine career progression opportunities.

You’ll be part of a passionate, supportive team working in a modern, state-of-the-art practice that is recognised for excellence in cosmetic dentistry. We value innovation, collaboration, continuous improvement and creating life‑changing experiences for our patients.

About Us

Adore Dental is one of Brisbane’s leading cosmetic and general dental practices, dedicated to creating confident smiles through exceptional patient care and world‑class dentistry. Located in Kangaroo Point, our modern practice combines advanced technology, artistic treatment planning and a personalised approach to deliver outstanding results.

Our team is passionate about excellence, continual learning and building meaningful relationships with every patient who walks through our doors. We pride ourselves on delivering an experience that goes beyond dentistry, helping our patients feel comfortable, confident and genuinely cared for throughout their journey.

If you’re passionate about patient care, love building relationships, and want to be part of a high-performing team that changes lives through smiles, we’d love to hear from you.

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📌 Treatment Coordinator / Receptionist (Brisbane)
🏢 ADORE DENTAL
📍 Brisbane