CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world!
About the Role
As an Operational Team Manager (OTM), your focus lies in supporting and nurturing team members while ensuring an exceptional level of customer service is consistently delivered. Success in this role hinges on leveraging the collective resources and expertise within your team to meet both team and client expectations.
The OTM embodies CTM's commitment to exceptional customer service and demonstrates proficiency in organizational skills, time management, and critical thinking to consistently meet or surpass client expectations. Prior experience in the travel industry is essential, with travel system knowledge.
We're seeking an individual with robust leadership and communication skills, coupled with a customer service-oriented approach and professionalism.
- Demonstrated Leadership Abilities
- Previous Management Experience 4 years
- Experience in the travel industry is a must
- Technological Proficiency with Strong Troubleshooting Skills
- Exceptional Client Service and Interpersonal Skills
- Meticulous Organization, Time Management, and Attention to Detail
Why CTM?
CTM offer a solid, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Health and Wellness benefits
- x2 Wellness/Chill-out Days
- Training and Development opportunities
- Blended work arrangements with hybrid WFH flexibility
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.