Are you passionate about delivering great service? Do you thrive in a fast-paced environment? Perhaps you're currently working as a hospitality or venue manager and looking to move industry?

Command51 is looking for a Client Service Manager to oversee multiple client sites located throughout Canberra to Campbelltownsuburbs and region.

This role would suit someone who enjoys being on the road and working independently.

About us

Command51 isa cleaning and grounds maintenance service provider. We are dedicated to providing the right solution for our client's cleaning and grounds needs. We are committed to delivering the highest standard of work each and every time. We aim to become our clientsservice department, an extension of their organisation, so that theycan focus on operating theirown business.

About the role

As the Client Service Manager, you'll play an integral role in our commitment to delivering great service every day. You'll be responsible for building and maintaining strong relationships with all stakeholders, ensuring their needs are met and exceeded. This is a hands-on, field based role that requires daily travel to client sites.

Salary: $80,000 - 90,000 per annum (DOE) + Commission + Super

Company car and phone

Working hours: 38 hours per week

Requirement to attend to work-related contact outside usual hours, including being available to answer reasonable work-related phone calls on Saturday and Sunday mornings should you be contacted during those times.

A typical day involves:

Liaising with Command51 clients,



addressing inquiries, concerns and requests promptly and professionally

Managing service delivery for a prescribed number of sites within set SLAs

Supervise and manage a team of cleaning subcontractors

Conducting weekly site inspections and log results on our bespoke app

Ensure WHS compliance procedures are followed

Identifying opportunities for extra work outside of scope and upsell services to clients

Collaborating with the Business Development team to broaden our service offerings.

What you'll need:

Proven experience in client relationship management

Experience in supervision or managing teams of subcontractors across multiple locations

Willingness to travel and spending time on the road travelling from site to site

Strong communication skills, with the ability to effectively engage with stakeholders at all levels

Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail

Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations

Flexibility to adapt to changing client needs and operational requirements.

The successful candidate must have full and unrestricted Australian work rights and driving licence

Working with Children Check

The ability to successful pass a formal police check.

Company car and phone

Opportunities for both personal and career development

Supportive work environment.

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📌 Client Service Manager (Picton)
🏢 Command51
📍 Picton