Overview

Lead the Accommodation Team at a thriving Airlie Beach Icon Reef Gateway Hotel, a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations. Reporting to the Venue Manager, you will oversee day‑to‑day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.

Key Responsibilities

- Lead day‑to‑day accommodation operations
- Oversee reservations, check‑in/check‑out and room allocation processes
- Maintain high standards across guest experience, cleanliness and presentation
- Manage guest feedback and customer service recovery professionally
- Supervise, train and support accommodation team members
- Ensure compliance, safety and operational procedures are followed
- Complete operational reporting and support continuous improvement initiatives
- Monitor occupancy, room standards and operational efficiencies
- Support a positive, accountable and high‑performing team culture
- Work closely with the broader venue team to deliver a seamless guest experience

What We’re Looking For

- Previous experience within accommodation,



hotel or hospitality management
- Experience using RMS or a similar property management system is essential
- Strong knowledge of reservations and accommodation operations
- Excellent leadership, communication and organisational skills
- Ability to manage competing priorities in a fast‑paced environment
- Strong guest service and problem‑solving skills
- Hands‑on leadership style with strong attention to detail
- Flexible availability including weekends and peak periods when required
- A proactive operator who takes pride in standards, team culture and guest experience

Perks

- Salary package of $79,550
- Career progression opportunities across Australian Venue Co. venues
- Staff discounts across food and beverage
- Supportive and energetic team culture

Equal Opportunity

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs such as AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to building a more inclusive industry.

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📌 Accommodation Manager | Reef Gateway Hotel, Airlie Beach
🏢 Open Door Pub Co.
📍 Airlie Beach