Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

We’re looking for an experienced Operations managerto join our team in Brisbane. The position is responsible for handling shipments from conception to completion – from liaising with customers & suppliers in an effective and timely manner whilst directing, compiling, and processing the necessary documentation, to arranging transport and final invoicing.

Your typical day at DSV:

- Carry out workflow processesin accordance withmanagement directive, customer instructions, SOPs, and specified requirements.
- Establishand maintain solid client relationships with DSV customers (internal and external),suppliersand service providers both locally and overseas.
- Read, interpret, and carry out instructions recorded on documents or within DSV’s systems.
- Communicate (verbal and written) with customers, suppliers, and other team members to obtain information or communicate issues.




- Support theOperations managerwith day-to-day activities, and other reasonable tasks and projects asrequired
- Plan and prioritize shipments from the relevant CW1 workbenches to achieve milestone requirements, designated KPIs and deadlines.
- Ability toproblem solveoperational issues with a range of stakeholders including but notto limited: airlines, shipping lines, transport providers, co-loaders, and customers.

About you:

- Adopt a customer-first approach, prioritizing customer needs and expectations in all operations. Ensure high levels of customer satisfaction by delivering reliable, timely, and cost-effective freight solutions.
- Consistently achieving best performance, driving operational excellence, and meeting or exceeding KPIs.
- Collaborate with team members to solve problems and achieve common goals. Promote cross-functional teamwork to enhance operational efficiency and customer service.

#J-18808-Ljbffr

📌 Operations Manager (Brisbane)
🏢 Panalpina
📍 Brisbane