We're looking for a friendly, motivated Helpdesk / IT Support Officer to join our team. Whether you're someone starting their IT career, a recent graduate, someone changing careers into IT, or an experienced Helpdesk professional looking for a supportive workplace, we'd love to hear from you. This is available as a full-time or part-time position based in Matraville, NSW.
What you'll be doing
Respond to and resolve user IT support requests via phone, email and our logging system in a timely manner
Provide first and second level technical support and troubleshooting for hardware, software and network issues
Install, configure and maintain end-user devices including computers, printers and peripherals
Create and manage user accounts and access permissions in accordance with company policies
Document all support tickets and maintain accurate records of issues and resolutions
Escalate complex technical issues to senior IT staff when necessary
Assist with IT infrastructure maintenance and system updates
Maintain IT equipment inventory and asset tracking
Support the rollout of current IT systems and solutions
What we're looking for
Friendly, patient and professional manner
Genuine interest in technology and helping people
Strong willingness to learn and develop new skills
Reliable with excellent attention to detail
Excellent customer service and communication skills with the ability to explain technical concepts in simple terms
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Maintain a valid Driver's License and access to a car
No previous IT experience is required. If you're passionate about technology, enjoy helping people and are eager to learn, we'll provide the training you need.
Previous IT experience is highly regarded but as stated, not essential.
The following experience would be highly regarded:
Experience in an IT support or helpdesk role, ideally in a corporate or multi-user environment
Technical knowledge of Windows and/or macOS operating systems
Competency with Microsoft Office suite and common business applications
Understanding of Microsoft 365 and Cloud based systems
Experience troubleshooting hardware issues such as computers, printers and network connectivity
What we offer
- Flexible full-time or part-time employment
- Friendly and supportive team environment
- On-the-job training and mentoring
- Exposure to a wide variety of technologies
- Opportunities for career progression
- Work-life balance
- Diverse client base
About us
Peak Solutions Pty Ltd is a technology services company dedicated to delivering innovative IT/Technology solutions to businesses across various industries. With a strong commitment to quality, reliability and customer satisfaction, we have built a reputation for providing expert IT support and solutions. Our team is composed of professionals who are passionate about technology and committed to helping our clients achieve their business objectives.
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📌 Helpdesk / IT Support Officer (Rand)
🏢 Peak Solutions
📍 Rand
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