Pop-Up Therapy Pty Ltd is seeking a dedicated and organised Administration professional to join our team on a part-time basis. This role is based in Tarragindi, QLD 4121 and offers the perfect opportunity to support our operations while maintaining a flexible work arrangement. As Administration staff, you will be the backbone of our office operations, ensuring smooth day-to-day functioning and contributing to an excellent client experience. This position is essential to our business, allowing our therapy professionals to focus on delivering quality care to our clients.
What you'll be doing
Your key responsibilities will include:
- Managing reception duties and providing a warm, qualified welcome to clients and visitors
- Scheduling and coordinating therapy sessions and appointments using our booking systems
- Answering and directing telephone enquiries in a courteous and efficient manner
- Processing administrative paperwork, including client intake forms and documentation
- Maintaining accurate client records and databases whilst ensuring confidentiality and compliance with privacy requirements
- Handling mail distribution, filing and general office organisation
- Supporting the wider team with ad-hoc administrative tasks and projects as needed
- Liaising with clients regarding appointment confirmations and follow-ups
- Managing office supplies and equipment inventory
What we’re looking for
To succeed in this role, you will need:
- Proven experience in administration, reception or a similar office support role
- Excellent written and verbal communication skills with a professional manner
- Strong organisational abilities with attention to detail
- Proficiency with Microsoft Office Suite and experience using appointment scheduling software (Splose experience desirable)
- Demonstrated ability to multitask and prioritise in a busy environment
- A commitment to maintaining confidentiality and understanding of privacy principles, particularly in a healthcare setting
- Friendly, approachable demeanour with strong customer service orientation
- Reliability and punctuality
- Experience in a healthcare, therapy or wellness environment is desirable but not essential
What we offer
Pop-Up Therapy Pty Ltd is committed to creating a supportive and inclusive workplace. We offer:
- Versatile part-time hours that work around your schedule
- A welcoming team environment with a focus on collaboration and mutual support
- Opportunities to develop your skills in a meaningful healthcare setting
- A positive team culture
- A role that contributes positively to clients' mental health and wellbeing journeys
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About us
Pop-Up Therapy is a mobile paediatric occupational therapy service dedicated to helping children and families thrive. We provide high-quality, family-centred occupational therapy services across homes, schools, childcare centres, and community settings. Our team is passionate about empowering children to build confidence, develop skills, and participate fully in everyday life. We value professionalism, empathy, and a genuine commitment to client wellbeing. We pride ourselves on creating a supportive workplace culture where our team members feel valued and motivated to do their best work.