Customer Service All-Rounder (Cake and Pie Shop)

We are currently hiring multiple Customer Service All-Rounders to join our team at our new Rosebery dual-brand store.

This is a hands-on role suited to people who enjoy a fast-paced environment, take pride in their work, and can consistently deliver great customer service.

Oatley Village Pies x Patisserie New York – Rosebery

We are currently hiring multiple Customer Service All-Rounders to join our team at our new Rosebery dual-brand store.

This is a hands-on role suited to people who enjoy a fast-paced environment, take pride in their work, and can consistently deliver great customer service.

About the Role

You will be part of the front of house team attending to customers, helping run daily operations while maintaining high standards across both brands.

Key Responsibilities

- Preparing and serving coffee and beverages
- Providing friendly and effective customer service
- Serving pies, cakes, pastries, and related products
- Opening and closing the store in line with procedures
- Accepting deliveries, unpacking stock, and managing proper storage and stock rotation (FIFO)
- Following daily operational checklists and SOPs
- Handling orders (in-store, phone,



and online pickups)
- Maintaining cleanliness and presentation of the store
- Restocking and basic food handling

What We’re Looking For

- Experience in a café, bakery, or similar environment
- Previous practical experience making coffee in a work setting
- Reliable, punctual, and able to follow structured procedures
- Strong attention to detail and presentation
- Positive attitude and team-focused mindset
- Ability to work independently when required
- Flexible availability, including weekends

What We Offer

- Multiple positions available (casual hours to full time hours)
- Stable hours for the right candidates
- Supportive and structured work environment
- Opportunity to grow within an established business
- Staff discounts across both brands

About Us

Oatley Village Pies x Patisserie New York combines premium savoury pies with high-quality cakes and desserts, serving customers across Sydney for over 20 years.

We operate an Oatley Village Pies store in Oatley, along with Patisserie New York locations in Caringbah, Revesby, and Mortdale.

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📌 Customer Service All-Rounder (Cake and Pie Shop) (New South Wales)
🏢 Patisserie New York
📍 New South Wales