The Centre For Women & Co. – Springwood QLD

At The Centre for Women & Co. and Men & Co.Serviceswe work to support individuals,childrenand families towards physical and emotionalsafety through Domestic, Family and SexualViolence support andhealth and wellbeingcounselling. We work from an evidence-based, trauma-informedand reflective practice framework.

We trust our team members and encourage autonomy.

Our leadership team are grounded and supportive, and wedon’tmicro-manage.

We are big oninvesting in professional development and career progression.

We know that working in the DFV and Wellbeing sector ishard work, and we take care of our team.

The Role

The Placement Administration Officer is primarily responsible for providing high-level administrative support to the Intake and Assessment and Response (A&R;) Teams to ensure smooth and efficient operations of supporting women into crisis and emergency accommodation. Provide administrative support by managing incoming referrals, coordinating emergency accommodation,facilitatingrefuge referrals, liaising with refuges and motels,arrangingand coordinating approved client support purchases and transport, and working collaboratively with Intake and A&R; teams to ensuretimelyclientassistance. While the role ispredominantly administrative, it may involve some support to clients.

Key Responsibilities

Manage crisis accommodation requests as required by the team, including sourcing and securing safe emergency accommodation for clients ina timelyand effective manner.

Manage referral processes through QHIP, includingestablishingnew client files,maintainingaccuratecase documentation, preparing assessment reports from case notes,



andfacilitatingreferrals to refuge services.

Coordinate client transport arrangements related to crisis accommodation and support services.

Prepare and distribute Emergency Relief (ER) packs and other essential resources to clients.

Process referrals with strict confidentiality and ensure client records areaccurate, up to date, and securely stored.

Maintain and update service registers, including the accommodation register, transport register, and safety upgrades register.

Provide administrative support to the DFV teams whererequired

Develop andmaintainresources, tools, and templates thatassistthe team’s day-to-day operations in relation to crisis accommodation.

Building relationships with motel and accommodation stakeholders

Salary and Benefits

SCHADS Level3.1($40.49p/h) |Full-time (38 Hours Per Week) | $80,006.68annually(pro-rata)

Fixed term contract until November 20th 2026.

Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).

Flexible Working Arrangements such as; compressed working weeks, or WFH optionswithin program requirements

Pet friendly offices

A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.

A supportive and warm team culture and working workplace where we help one another out, learn from one another and have a lot of fun and laughs

Experience and Qualifications

This role wouldbenefitfrom relevant tertiary qualifications (or working towards) inadministration,human services, social work, psychology or similar, alongwith relevant experience in administrative support, preferably within social services.

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📌 Emergency Accommodation & Refuge Admin Officer (Queensland)
🏢 The Centre for Women
📍 Queensland