Mini Melts Australia is seeking an experienced Warehouse & Logistics Manager to run our warehouse operation and drive safety, stock accuracy, cold-chain integrity, customer service and operational efficiency.

This is a hands-on role suited to someone who enjoys leading from the warehouse floor, keeping product moving on time and in full, and building the discipline a growing frozen-food business needs.

About the Role

Reporting to the CEO, you'll own the day-to-day running of the Revesby warehouse and the movement of stock in and out of it — from inwards goods, storage and stock control through to picking, packing, dispatch, delivery and the freight that connects our cold chain across the country and across the border.

It's an accountable role that combines warehouse operations with logistics coordination, deliveries, customer liaison and on-site event support. You'll protect the cold chain, keep the warehouse safe and audit-ready, and keep customers, drivers and partners informed every step of the way.

Location: Mini Melts Australia warehouse, Revesby NSW (with travel for deliveries and activations)

Key Responsibilities

Warehouse operations & stock control

- Run the day-to-day warehouse safely, cleanly and efficiently, keeping the site tidy, well-organised and audit-ready
- Receive, check and put away inwards goods, reconciling against purchase orders and reporting shortages, damages or discrepancies
- Maintain accurate stock records and inventory levels, run regular stocktakes and cycle counts, and investigate variances
- Protect the cold chain at all times — monitor freezer and cold-storage temperatures, log readings, and act immediately on any breach or fault
- Manage stock rotation, shelf life, batch and best-before tracking, and segregation of held or quarantined stock
- Oversee warehouse layout, racking and storage to maximise space, safety and pick efficiency
- Process wholesale and retail orders accurately and on time, picking and packing to specification and food-safety standards
- Prepare orders for dispatch — palletising, wrapping, labelling and documenting — with the right product, quantity and temperature per consignment
- Coordinate daily dispatch schedules and prioritise orders to meet customer delivery windows and cut-off times
- Maintain packaging, consumables and freight-material stock so dispatch is never held up
- Organise and book interstate and intrastate freight, selecting carriers and modes that protect the cold chain and meet cost and timing needs
- Negotiate and manage relationships with freight carriers,



refrigerated transport providers and third-party logistics partners
- Prepare and check freight documentation — consignment notes, manifests, labels and temperature requirements — and track shipments to delivery
- Resolve freight issues, delays, damages and claims promptly, keeping customers and the business informed
- Arrange international inbound and outbound freight, liaising with freight forwarders, shipping lines and customs brokers
- Prepare and verify import/export documentation, including commercial invoices, packing lists, permits and certificates
- Ensure compliance with Australian biosecurity, quarantine and import requirements (DAFF) and customs clearance (Australian Border Force)
- Liaise with agricultural, biosecurity and regulatory bodies to keep approvals, permits and treatments current and clear consignments without delay
- Act as the operational point of contact for wholesale customers on orders, stock availability, delivery timing and freight queries
- Keep customers proactively informed of dispatch, tracking and any delays, and resolve fulfilment issues quickly and professionally
- Work closely with sales and accounts to align supply with demand, promotions and new-customer onboarding

Deliveries & activations

- Carry out and coordinate deliveries to customers, events and venues, driving company vehicles where required
- Set up, stock and break down on-site activations, events and promotions — including equipment, freezers and product
- Plan delivery and activation runs for efficient routing, on-time arrival and cold-chain integrity
- Represent Mini Melts professionally on site, ensuring equipment is clean, safe and presentation-ready

Work health, safety & compliance

- Operate the warehouse in line with WHS obligations, food-safety and hygiene requirements, and all company policies
- Operate forklifts, pallet jacks and other equipment safely, and ensure plant is maintained, serviced and fit for use
- Identify hazards, complete risk assessments, and report and investigate incidents and near-misses
- Keep all licences, registrations, servicing and compliance records current and accessible
- Supervise, roster and support warehouse, dispatch and casual staff,



setting clear daily priorities
- Train team members in secure work, picking accuracy, packing standards and cold-chain handling
- Identify and implement improvements to layout, processes and freight that lift accuracy, speed or cost-efficiency

About You

You’ll bring:

- Proven experience managing a wholesale, distribution or food/cold-chain warehouse
- Strong logistics and freight coordination experience, including interstate refrigerated transport
- Confidence operating a forklift and other warehouse equipment, with a current licence
- A current truck licence and a clean driving record
- Sound stock-control, inventory and dispatch skills, with high accuracy and attention to detail
- Good systems skills across inventory, order and freight platforms
- Clear, professional communication with customers, carriers and team members
- A safety-first mindset and a strong commitment to food-safety and cold-chain standards

Highly regarded:

- Experience arranging international freight and dealing with customs, biosecurity or agricultural bodies
- Experience setting up and supporting events, activations or promotions

Licences, Tickets & Certifications

- Current Australian driver's licence (required)
- Current forklift High Risk Work Licence, Class LF (required); order-picker (LO) desirable
- General construction or warehouse safety induction and current first-aid certificate (desirable)
- Food-handling or food-safety training appropriate to a frozen-food environment (desirable)
- Familiarity with customs, biosecurity and import/export documentation (desirable, highly regarded)

How Success Is Measured

- Orders dispatched on time and in full, with low pick/pack error rates
- Cold chain maintained with no avoidable temperature breaches or stock loss
- Freight delivered on time and within budget, with issues resolved quickly
- Accurate stock records, with stocktake variances kept within target
- A safe, clean, compliant and audit-ready warehouse
- Positive customer feedback on fulfilment, delivery and communication

Why Join Mini Melts Australia?

We're a growing, well-loved frozen-treat brand building a warehouse and logistics operation that supports long-term growth through operational excellence, cold-chain discipline and continuous improvement. You'll have real ownership, a genuine hands-on impact, and the variety of a role that spans the warehouse floor, the road and live events. If you take pride in a well-run warehouse and product delivered on time and in full, we'd love to hear from you.

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📌 Warehouse and Operations Coordinator (Bankstown)
🏢 Mini Melts Ausrtalia
📍 Bankstown