Collections Specialist (Early or Late Stage)

Join a respected, high-performing financial services organisation with a strong customer focus and commitment to responsible lending.

Based in the Smithfield area, this is an excellent opportunity for a motivated Collections professional who thrives in an environment that values teamwork, accountability, and customer care as highly as results.

About the role
We are seeking experienced Early-Stage and Late-Stage Collections Specialists to join our client on a part-time or full-time basis. Flexible working arrangements are available to suit your lifestyle, with the option to work 5 days per week during school hours (including 2 days working from home) or 3 full days per week (including 1 day working from home).

In this role, you will manage a portfolio of consumer and commercial finance accounts to deliver positive customer and business outcomes while ensuring compliance with company policies and regulatory requirements.

Early Stage Duties

- Negotiate and monitor payment arrangements
- Identify hardship situations and apply appropriate solutions
- Handle customer enquiries and complaints with empathy and professionalism
- Maintain accurate records in line with policy, process, and compliance standards

Late Stage Duties

- Engage with customers to understand non-payment reasons and negotiate suitable outcomes




- Monitor repayment arrangements and follow up on broken commitments
- Assess hardship indicators and apply appropriate solutions in line with policy
- Support repossession and recovery escalation processes where required
- Contribute to arrears reduction, portfolio performance, and customer outcomes

Skills and Experience:

- Experience within collections, recoveries, or hardship, ideally in finance, banking, telco, or credit card environments
- Ability to manage difficult conversations professionally and empathetically
- High attention to detail and the ability to manage multiple priorities
- Understanding of hardship, vulnerability, and responsible collection practices
- Understanding of relevant legislation such as NCCP, Privacy Act, and ASIC guidelines
- Hybrid work options
- 6-monthly performance-based bonus
- Genuine career opportunities, career development and internal progression
- Modern offices with in office parking and an inclusive workplace environment
- Training and compliance support to help you succeed in your role

This role is ideal for an experienced Collections professional who wants to continue working while enjoying greater flexibility. It's a great opportunity to keep your skills current, remain connected to the industry, and contribute to a supportive team without committing to a traditional full-time schedule.

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📌 Collections Specialist (Early or Late Stage) (New South Wales)
🏢 MYKEY PEOPLE
📍 New South Wales