Brisbane Airport Hotels Group – Brisbane QLD

We are currently recruiting Part‑Time Guest Service Agents at ibis & Pullman Brisbane Airport!

Join our team at Brisbane Airport Hotels Group – home to world‑class hospitality brands and exceptional guest experiences.

About Us

The Brisbane Airport Hotels Group includes Pullman, Novotel, and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, three restaurants, a Rooftop Event Space, Executive Lounge, and 17 meeting spaces, we are located in the heart of the Brisbane Airport precinct and pride ourselves on delivering outstanding service.

About the Role

As a Part‑Time Front Office Guest Service Agent, you will be the first point of contact for our guests, helping create a smooth and memorable experience from arrival through to departure. Key responsibilities include:

- Deliver friendly, efficient, and skilled service that consistently exceeds guest expectations.
- Adhere to strict security procedures to protect guest privacy and confidentiality.
- Work closely with internal departments to ensure guest and group booking requirements are met.
- Respond promptly, professionally, and courteously to guest requests during check‑in, check‑out, and throughout their stay.
- Manage guest and hotel accounts accurately, ensuring all charges are correctly processed and posted in a timely manner.





About You

- Strong customer service skills and professional telephone etiquette.
- A positive, can‑do attitude with the ability to work collaboratively within a team.
- Experience with Opera Cloud and Third‑Party Agents is advantageous.
- Able to perform effectively in a fast‑paced, high‑pressure environment.
- High standards of personal presentation and grooming.
- Flexible availability to work across a 7‑day roster, including nights, weekends, and public holidays.
- Previous Guest Service Agent experience is not required; candidates new to the hospitality industry are encouraged to apply.
- Reliable access to your own transport.

Benefits For You

- Supportive, fun, and flexible working environment.
- Recognition and rewards programs, employee benefits, regular team celebrations, and social events.
- An inclusive workplace that values diversity and fosters a strong sense of belonging.
- Access to Accor worldwide accommodation and lifestyle discounts.
- Ongoing learning and development opportunities to support career growth.
- Refer‑a‑friend incentive program.
- Subsidised onsite parking and discounted Airtrain weekly passes.

We thank all interested parties in advance for their application, however only successful applicants will be contacted.

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📌 Front Office Guest Service Agent - ibis/Pullman Brisbane Airport
🏢 Brisbane Airport Hotels Group
📍 Brisbane