With its unparalleled technical expertise and extensive product range, Disc Brakes Australia has grown to be Australia’s number one disc rotor manufacturer and established itself as a complete ‘brake solution’ supplier. Exporting to over 30 countries, it continues to service the globe through eight distribution centres across Australia, New Zealand and the USA.

We’re celebrating50 yearsof Australian Manufacturing this year. We’re proud of our roots and passionate about braking technology. We’ve got our eyes set on being a customer‑led innovative business and we’re looking for like‑minded individuals to join us on our journey.

Disc Brakes Australia is proudly backed by ASX-listed Amotiv Limited, one of Australia's leading automotive aftermarket groups, giving our team the opportunity to be part of a stable, growing organisation with an exciting future.

The Opportunity

We’re seeking a passionate and customer‑focused Customer Service & Sales Support Coordinator to join our Silverwater head office and play a key role in supporting our national, local and export customers.

In this role, you’ll be the vital connection between our customers, sales team and internal support functions. You’ll ensure orders are processed accurately, communication flows smoothly, and customers receive timely updates – all while helping to build strong, long‑term relationships with the DBA brand.

You’ll work closely with Sales, Supply Chain, Warehousing, Marketing and Accounts to deliver a seamless ordering and delivery experience.





Think of yourself as the engine that keeps the sales and customer service process running at full speed.

What You'll Be Doing

- Process customer orders via phone, email and Electronic Data Interchange with a strong focus on accuracy and timeliness
- Verify pricing, discounts and product details, and proactively advise customers of stock availability or delays
- Manage backorders in the Customer Relationship Management system and communicate updates to customers and Business Development Managers
- Respond to customer enquiries regarding orders, pricing, delivery dates, estimated time of arrival, and logistics
- Coordinate with internal teams to resolve issues efficiently and professionally
- Follow up with customers after sales to build rapport and strengthen brand relationships
- Process credits and customer payments in collaboration with the Accounts team
- Contribute to continuous improvement initiatives and maintain high service standards
- Promote a safety‑first mindset and comply with all health, safety and sustainability policies

This is a permanent full-time role, working Monday to Friday, 9am – 5pm. You’ll start onsite in our Silverwater office five days a week to complete your training. Once training is complete,



you’ll move to a hybrid model.

About You

- Experience in a fast‑paced customer service or sales support role
- Proficient in Microsoft 365
- Strong attention to detail and a commitment to order accuracy
- Experience with export documentation and processes
- Confident communication skills and the ability to build positive relationships
- Excellent time management and the ability to work both independently and as part of a team
- Certificate in customer service, administration or similar
- Experience with Pronto MRP (desirable)

Why Join DBA?

We are doing some excellent things, and our people are at the heart of all that we do. This role presents a fantastic opportunity to make a real difference through your partnership with stakeholders and by putting in place the initiatives that will underpin and enable the continued success of our business.

- Exposure and Experience: A chance to work across a group of businesses that are at the forefront of their industryand technology
- Benefits and Entitlements: Competitive salary and employee benefits, including staff discounts and employee assistance programs.
- Balance: It's okay to leave for those moments that matter but be there and present when work needs to get done.
- Professional Development and Growth: You can go outside of your lane, learn, and be involved – making the job your own.
- Team Spirit: We work hard and we do it as a team – high energy, love a laugh, and create a welcoming and inclusive environment.

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