We’re looking for a customer-focused, energetic professional to join our team as a Customer Service Representative, based at our Hillcrest dealership.

As the first point of contact for phone and online enquiries, you’ll play a key role in creating a positive customer experience. You’ll connect customers with the right departments, coordinate appointments, and ensure every interaction is handled with professionalism, warmth, and efficiency.

If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same — you’ll fit right in.

The Role

We’re looking for a customer-focused, energetic professional to join our team as a Customer Service Representative, based at our Hillcrest dealership.

As the first point of contact for phone and online enquiries, you’ll play a key role in creating a positive customer experience. You’ll connect customers with the right departments, coordinate appointments, and ensure every interaction is handled with professionalism, warmth, and efficiency.

If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same — you’ll fit right in.

What You’ll Be Doing

- Answer inbound calls from internal and external customers

- Build strong relationships through exceptional customer service

- Provide prompt follow-up to ensure all enquiries are resolved

- Navigate multiple systems to manage bookings and customer requests

- Deliver clear, accurate, and empathetic support





- Escalate complex matters and ensure timely resolution

- Maintain compliance and call quality standards

- Consistently achieve daily KPIs and performance targets

- Investigate issues and identify practical solutions

- Enter orders and daily releases into internal systems

- Maintain accurate records of customer interactions

- Report system issues and follow operational procedures

What You’ll Bring

- Previous customer service experience (call centre, reception, or customer-facing role)

- Excellent communication skills and professional phone manner

- Strong organisation and multitasking abilities

- Ability to work independently and as part of a team

- A genuine passion for delivering outstanding customer experiences

- A proactive, solutions-focused mindset

- Experience working in a fast-paced environment

- Confidence using computer systems, booking tools, and CRM platforms

- Strong interpersonal skills and the ability to build rapport quickly

- Resilience, empathy, adaptability, and curiosity

Why Join Westpoint Autos?

- Competitive hourly rate

- Supportive and team-oriented workplace culture

- Ongoing training and career development opportunities

- Employee discounts on vehicles, servicing, and parts

This is a fantastic chance for someone seeking a long-term career in the ever-evolving automotive industry. A competitive salary package will be offered based on your experience, skills, and knowledge.

Westpoint Autos is an Equal Opportunity Employer

No agencies please

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📌 Customer Service Representative (Hillcrest)
🏢 Westpoint Autos
📍 Hillcrest