Marken is a wholly owned subsidiary of the UPS Healthcare division. With Polar Speed and Marken included, the division staffs 128 locations with 5,500 employees worldwide. Marken maintains the leading position for Direct to Patient (DTP) and Home Health Care (HHC) services, biological sample shipments and offers a state-of-the‑art GMP‑compliant depot network and logistic hubs in 56 locations worldwide for clinical trial product storage and distribution. Marken’s dedicate staff members manage 100,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Marken is currently experiencing exponential growth and it is a great time to join the team with many new positions and opportunities becoming available.

Driven by our passion for patients, Marken’s unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever‑evolving supply chain solutions portfolio.

The Role:

The Brokerage Officer (Imports Coordinator) is responsible for managing and coordinating all import activities to ensure the timely, compliant, and cost‑effective movement of goods from international suppliers to company facilities. The role involves liaising with overseas vendors, freight forwarders, customs brokers, and internal stakeholders to ensure shipments are delivered according to schedule while meeting all regulatory and documentation requirements.

Key Responsibilities

Import Operations

- Coordinate and monitor international shipments.




- Track shipment status and provide regular updates to internal stakeholders.
- Manage import schedules to ensure inventory availability and minimise supply chain disruptions.
- Arrange and coordinate freight bookings with airlines and freight forwarders.
- Resolve shipment delays, customs issues, and transportation challenges.

Documentation & Compliance

- Prepare, review, and maintain import documentation, including:
- Packing lists
- Bills of lading
- Certificates of origin
- Import permits and licenses
- Ensure compliance with customs regulations, trade agreements, and company policies.
- Liaise with customs brokers to facilitate effective customs clearance.
- Maintain accurate import records and audit‑ready documentation.
- Communicate with overseas suppliers regarding shipment schedules, documentation requirements, and delivery expectations.
- Build strong working relationships with freight forwarders, customs brokers, and transport providers

Qualifications & Experience

- 2–5 years of experience in import/export, logistics, supply chain, or freight coordination.
- Knowledge of international shipping procedures and customs regulations.
- Experience working with freight forwarders and customs brokers.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Understanding of Incoterms and international trade compliance.
- Strong organisational and time management skills.
- Excellent attention to detail and accuracy.
- Effective communication and relationship management skills.
- Problem‑solving and analytical thinking.
- Ability to manage multiple priorities in a fast‑paced environment.
- Sound commercial awareness and cost‑conscious mindset.
- Intermediate to advanced Microsoft Excel skills.

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📌 Import Coordinator (New South Wales)
🏢 Marken
📍 New South Wales