A Rare Opportunity to Lead the Business That Started It All

After an incredible 28 years with the business, our long‑standing Storage Box Manager is retiring, creating a unique opportunity for an experienced self‑storage professional to step into a well‑established leadership role.

Storage Box is where the Burbank story began. Opening its doors in 1983, Storage Box was the first business in the Burbank Group, before Burbank Homes was established later that same year. More than 40 years on, we are proud of our rich history, loyal customer base and reputation for providing outstanding service to our local community.

We’re looking for someone with storage industry experience who is ready to take ownership of our Altona facility and continue the legacy of excellence that has been built over decades.

About The Role

As the Storage Box Manager, you will be responsible for the day‑to‑day operation of our storage facility, ensuring exceptional customer service, solid financial administration, effective team leadership and the ongoing presentation, safety and security of the site. This is a hands‑on and varied role where you’ll become the face of the business, building strong customer relationships while overseeing all aspects of facility operations.

Key Responsibilities

Operations & Facility Management

- Manage storage unit occupancy and hire schedules
- Ensure the facility is maintained to a high standard of presentation, cleanliness and safety
- Oversee site security and opening/closing procedures
- Coordinate maintenance and contractor works as required
- Liaise with office tenants located on‑site

Financial Administration

- Monitor rental payments, utilities and site expenses
- Prepare quarterly BAS statements
- Process customer payments and issue receipts
- Follow up overdue accounts in a timely and professional manner
- Prepare financial reports for the Director
- Manage abandoned goods in accordance with relevant guidelines
- Maintain and administer the facility management system

Leadership

- Lead,



support and develop the Storage Assistant
- Foster a professional, customer‑focused culture
- Provide coaching, training and ongoing development
- Address performance matters promptly and effectively

Customer Service

- Deliver exceptional service both face‑to‑face and over the phone
- Assist customers with storage unit, trailer and truck rental enquiries
- Provide clear information regarding access procedures, payments and site requirements
- Build lasting customer relationships that support business success

About You

To Be Successful In This Role, You Will Bring

- Previous experience within the self‑storage industry
- Strong organisational and administrative skills with excellent attention to detail
- A commitment to delivering outstanding customer service
- Proven ability to prioritise tasks and manage competing demands
- Sound financial administration experience
- Intermediate Microsoft Office skills
- Excellent communication and relationship‑building skills
- Experience using Sitelink software (highly regarded)
- Previous leadership experience or the capability to lead and develop others

Why Join Storage Box?

This is more than a management role, it’s an opportunity to lead a business with a proud history and a strong future. Burbank is proud of its people‑first culture and ongoing investment in career development.

Our benefits include:

- Rewards Gateway with discounts across major retailers
- Generous Burbank home build discounts
- Career development and progression opportunities
- Wellbeing and people‑focused initiatives
- Employee Assistance Program (EAP)
- A supportive and collaborative team environment

Ready to Apply?

If you’re an experienced storage professional looking for a rare opportunity to lead a respected and long‑established business, we’d love to hear from you. Join Storage Box and become part of the next chapter of a business that has been serving the community since 1983.

Apply now or contact Lainie McCluskey, Talent Acquisition Lead, for a confidential discussion.

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📌 Self-Storage Facility Manager (Melbourne)
🏢 Burbank Group
📍 Melbourne