Home Appliance Technician – Contractor | Flexible Hours
At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more cutting-edge. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About The Role
As an independent contractor, you’ll be out in the field, taking charge of consumer service calls allocated by our Service Allocation Team. You’ll diagnose issues, carry out repairs, and service a range of domestic appliances bringing solutions directly to customers’ doors.
Alongside your technical work, you’ll manage job administration through your company-issued device, keeping everything running smoothly and efficiently.
Collaboration is key, there will be times you’ll team up with fellow Technicians on more complex jobs, contributing your expertise to deliver great outcomes. At every step, you’ll provide an exceptional customer experience, ensuring all equipment is thoroughly tested and calibrated to meet industry standards.
What You'll Do
- Service and Repair of a variety of domestic home appliances
- Daily interaction with consumers, retailers and commercial customers
- Working closely with service allocations team & Field Service Manager
- Manage spare parts and van stock to enable first visit resolution
- Accurate & timely completion of service jobs via company issued technology
- Adhere to all work, health & safety requirements
Who You Are
- Hold a relevant License & Certification to comply with state legislation;
- Disconnect/ReConnect
- Restricted Electrical License
- Current Public Liability Insurance
- Workers Compensation Insurance (if applicable)
- Availability & flexibility to cover a metropolitan service area
- Laundry, kitchen, or white goods experience advantageous
- Sound technical knowledge of appliances to diagnose and problem solve
- Skilled in proper use of tools, equipment and gauges to ensure optimal use
- Excellent customer service and effective communication skills
- A genuine enjoyment of building rapport with consumers and delivering a positive experience
Benefits
- A competitive remuneration package- Unlimited Earning, Performance Incentives
- Complexity based rates – we recognise not all repairs are the same
- Route optimised allocation of pre booked service calls each day – reduce travel time between jobs.
- Ongoing product training and supported by a Service Engineering Team
- Provided with smart devices to enable you to conduct your work remotely
- A comprehensive induction program to support your onboarding as a contractor
- Start and finish at home each day, with flexible working hours/days
- Optional weekend work available if requested
- Access to Electrolux Friends and Family discounted appliances
- Onboarding support for your business