Lead the team. Grow local sales. Keep the work moving.

SPITWATER is one of Australia's leading manufacturers and suppliers of high-pressure cleaning equipment, with a proud reputation for rugged, reliable products and practical customer support.

This is a hands-on leadership role covering service operations, walk-in customer sales, machine preparation and customer handovers.

You will lead the local team, manage technician workflow and make sure service jobs move through the workshop properly. You will also play an active role with customers visiting the Service Centre, helping them with machines, parts, accessories, chemicals and servicing.

A key part of the role is making sure new machines are properly prepared before collection or delivery. This includes coordinating pre-delivery inspections, accessory fitting, testing and in-store customer handovers so every machine is ready to work and the customer knows how to operate and care for it.

What you'll be responsible for

- Leading the day-to-day Service Centre operation
- Managing technician workflow, job priorities and open service work
- Keeping customers updated and resolving service issues
- Supporting and growing walk-in machine, parts, accessory, chemical and service sales
- Making sure customer enquiries and local quotes are followed up
- Coordinating pre-delivery preparation, testing and machine readiness
- Delivering professional in-store demonstrations and customer handovers
- Improving service turnaround, productivity, labour recovery and rework
- Leading, coaching and developing the local team
- Maintaining a safe,



organised and customer-ready Service Centre
- Managing the controllable drivers of local sales, service performance and profitability

About you

You are a practical, visible leader who enjoys working with customers and operational teams.

You know how to set priorities, keep people accountable and step in early when a job, customer commitment or internal handover is at risk.

You will ideally bring:

- Experience leading a service centre, workshop, trade counter, dealership or technical operation
- Experience managing technicians, tradespeople or job-based teams
- Strong customer service and problem-solving skills
- Experience in walk-in, trade, equipment, parts or retail sales
- An understanding of pre-delivery, repairs, servicing or machine handovers
- Strong workflow, scheduling and follow-up skills
- Commercial awareness and the ability to improve local performance
- A current unrestricted driver licence

Experience in pressure cleaners, machinery, industrial equipment, automotive, agricultural equipment or mechanical repairs would be highly regarded. A forklift license would also be an advantage.

Why join SPITWATER?

SPITWATER is an established Australian manufacturer known for rugged, high-performance equipment and practical customer support.

This role gives you the prospect to lead an important Service Centre, improve the way work gets done and build a strong local customer experience from the first enquiry through to machine handover and ongoing service.

Please note: A Heavy Goods Licence is not required for this role.

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📌 Service Centre Manager (Queensland)
🏢 Spitwater
📍 Queensland