City Cave Float and Wellness Centre – Brisbane QLD

At City Cave, we're passionate about helping people prioritise their wellbeing. Behind every exceptional guest experience is a strong operational foundation, and we're looking for an organised, tech-savvy, and solutions-focused Operations Coordinator to support and continuously improve the systems that keep our network running smoothly.

This role is perfect for someone who enjoys problem solving, working with digital platforms, supporting people, and driving operational excellence.

About Us

At City Cave, we're passionate about helping people prioritise their wellbeing. Behind every exceptional guest experience is a strong operational foundation, and we're looking for an organised, tech-savvy, and solutions-focused Operations Coordinator to support and continuously improve the systems that keep our network running smoothly.

This role is perfect for someone who enjoys problem solving, working with digital platforms, supporting people, and driving operational excellence.

About the Role

We are seeking Operations Coordinator to join our growing team. The successful candidate will be versatile, energetic and looking to develop themselves within a fast-growing organisation.

The Operations Coordinator's primary role is to provide frontline support to over 70 City Cave locations, ensuring smooth operations and exceptional guest experiences. This role involves managing an internal ticketing system, handling phone and email inquiries from franchise owners and managers, and addressing a wide range of operational, technical, and customer service issues as well as escalating to the appropriate department when required.

Reporting to the Head of Operations this is a role that will provide an exciting opportunity for the successful candidate to grow and evolve with City Cave. This role is responsible for supporting franchise partners with a focus on customer service.

Key Responsibilities

Support and Continuous Improvement





- Provide first-line support to Franchise Partners and Support Office teams.
- Manage and improve the internal Helpdesk system.
- Identify recurring issues and implement practical solutions.
- Collaborate with Operations, Marketing, HR, Finance and Development teams.
- Support network-wide initiatives and projects.

Training and User Enablement

- Create user guides, SOPs and training resources.
- Produce short-form instructional content and recorded training sessions.
- Ensure training materials remain current and aligned with operational processes.

Systems and Platform Management

- Act as the internal subject matter expert for MyTime.
- Manage Microsoft 365 accounts, permissions, and licensing.
- Administer and support the Learning Management System (LMS).

Platform Governance

- Support change management and system improvements.
- Help maintain a consistent and high-quality brand experience across the network.

About You

You’ll thrive in this role if you are:

- Highly organised and detail-oriented
- Tech-savvy and confident learning recent systems
- A natural problem solver with strong analytical skills
- Customer-focused and passionate about helping others
- Comfortable communicating with both technical and non-technical stakeholders
- Proactive and always looking for ways to improve processes
- Able to manage competing priorities in a fast-paced setting

Experience & Skills

- Experience in operations, systems administration, support desk, or a similar role.
- Microsoft 365 knowledge.
- Experience with CRM, scheduling, LMS or Helpdesk platforms.
- Excellent communication and stakeholder management skills.
- Ability to create documentation and training resources.
- Strong troubleshooting and problem-solving capability.

Why Join City Cave?

- Flexible working arrangements including an agile-work environment
- Wellbeing program
- Discounted City Cave services
- Dog friendly office
- Supportive work environment and career progression opportunities

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📌 Operations Coordinator (Queensland)
🏢 City Cave Float & Wellness Centre
📍 Queensland