Aussie Pacific is a leading player in the wholesale uniform / garment industry, known for our high-quality products and exceptional customer service.

We're looking for a motivated and customer-focused Customer Service Officer to join our growing team. This role is ideal for someone early in their customer service career who's keen to learn, grow, and gain hands‑on experience in the apparel and dye‑sub industry.

If you enjoy helping customers, working in a fast‑paced environment, and being part of a supportive team — we'd love to hear from you.

About the Role

As a Customer Service Officer, you'll be the first point of contact for our customers and play a key role in ensuring a smooth and positive experience from enquiry to delivery.

Your responsibilities will include:

- Responding to customer enquiries via phone and email in a friendly and professional manner
- Providing clear and accurate information about products, orders, and processes
- Processing customer orders, returns, and exchanges accurately
- Maintaining and updating customer records in our systems
- Liaising with internal teams (sales, production, logistics) to resolve customer queries
- Assisting with general administrative tasks as required




- Handling customer concerns and complaints with a solution-focused approach
- Learning our dye-sublimation products and processes to confidently support customers
- Identifying opportunities to upsell or cross-sell where appropriate.

You’ll ideally have:

- Customer service or administration experience
- Robust communication skills with a positive, can‑do attitude
- High attention to detail with basic data entry skills
- Ability to multitask and work effectively in a fast‑paced environment
- Confidence using Microsoft Office (Outlook, Word, and Excel)
- Reliability, punctuality, and a strong work ethic
- Full working rights in Australia.
- Ability to work 5 days per week during standard business hours (8:30am–5:00pm).

Desirable but not essential

- Experience in apparel, uniforms, printing, or dye‑sublimation
- Familiarity with CRM or order‑processing systems
- Full training will be provided.

What We Offer

- Full training and structured onboarding
- Exposure to the garment and dye‑sublimation industry
- Supportive, friendly, and inclusive team environment
- Opportunities to grow and develop your career

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📌 Customer Service Officer (New South Wales)
🏢 Aussie Pacific
📍 New South Wales