Customer Service Officers - Contact Centre

- Full-Time Fixed Term | 9 Day Fortnight | 36 hours

About the team

Our branch supports the organisation inthe delivery offriendly and professionalcontact centreservicetodelivervalue-for-money services to our community. We embrace the principles of making people our priority, the Gold Coast being at the heart of everything we do, and we pursue growth and success. A strong focus on the safety and well-being of our team and providing opportunities to have fun and get to know each other are essential priorities within our branch.

About your new role

Customer Service Officers are the first point of contactprovidingwide-ranging services to residents,businessesand visitors within the community. Each year, our team manages thousands of enquiries across various channels, including phoneandemailsupport.To ensure your success, we provide comprehensive resources, including detailed knowledge articles, classroom training, dedicated post-go-live support, and ongoing professional development with opportunities for upskilling.

OurContact Centreoperational hours are8:30amto5:30pm, Monday to Friday.Flexible work arrangements and work-from-home optionsareavailableonce you havesuccessfullycompletedyour probation period.

We are currently recruiting for multiple full time fixed-term positions, starting in September 2026. Contract durations will range between 6 to 12 months, with the potential for extension based on performance.

For more information, including position responsibilities please view the position brief.

We’re looking for you, if:

- You have a customer-centric mindset and display behaviours contributing to a high-performance workplace culture.
- You know how to strike the right balance between providing friendly and qualified service, reaching the proper outcomes for customers and the City, and doing so efficiently.




- You are adept at problem-solving, seamlessly navigating multiple systems, and able to work within documented processes.
- You can support the above with two years' experience working in a service-oriented multi-channel Contact Centre.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

- 9-day fortnight
- Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
- Personal and professional development courses
- Access to 350+ fitness facilities through Fitness Passport
- 4 free confidential counselling sessions a year for you or an immediate family member
- 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Contact PersonCarly Barnes

Closing DateWednesday 5th August @ 11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

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📌 Customer Service Officers - Contact Centre (Queensland)
🏢 City Of Gold Coast
📍 Queensland