Total Tools Hervey Bay is seeking a Sales Assistant to join our team in a part-time capacity. Based in Hervey Bay, QLD, this role offers an excellent opportunity to become part of a dynamic retail environment where you'll help customers find the tools and products they need. As a Sales Assistant, you will be the face of our store, delivering outstanding customer service and contributing to a positive shopping experience that keeps customers returning to Total Tools.
What you'll be doing
Greeting customers warmly and providing assistance in locating products throughout the store
Processing sales transactions accurately and efficiently at the point of sale
Answering customer enquiries about product features, specifications and availability
Maintaining store displays and ensuring merchandise is well-organised and clearly priced
Restocking shelves and keeping the sales floor clean and presentable
Supporting the team with stock management and inventory control
Building positive relationships with customers to encourage repeat business
Following company policies and procedures to maintain a safe and compliant work environment
Contributing to achieving store sales targets through excellent customer engagement
What we’re looking for
Proven experience as a Sales Assistant, retail associate or similar customer-facing role
Strong communication skills with the ability to engage customers and explain product benefits clearly
Excellent customer service orientation with a genuine desire to help people find solutions
Ability to work effectively both independently and as part of a team
Basic numeracy skills and experience with point-of-sale systems or till operations
Physical ability to lift, carry and move stock items throughout your shift
Reliability and punctuality, with flexibility to work the hours required for the part-time position
A positive attitude and willingness to learn about products and industry best practices
Preferred: Knowledge of tools, hardware or construction products would be advantageous
What we offer
At Total Tools Hervey Bay, we value our team members and believe in creating a supportive workplace. We offer a competitive part-time salary, flexible scheduling to accommodate your lifestyle, and the opportunity to develop retail and product knowledge within a growing company. You’ll work alongside experienced colleagues in a professional environment, with ongoing support and guidance to help you succeed in your role.
About us
Total Tools is a leading Australian retailer specialising in tools, hardware and construction products. With locations across the country, including our Hervey Bay store, we’re committed to providing customers with quality products, expert advice and exceptional service. We pride ourselves on supporting both DIY enthusiasts and qualified tradespeople with the tools they need to get the job done right. Our team is dedicated to maintaining the highest standards of customer care and creating a welcoming retail experience.