Australian After Hours Doctor is seeking a Senior Clinic Receptionist to join our team at our Mount Gravatt QLD location. This is a full time position that plays a crucial role in the smooth operation of our clinic and the first point of contact for our patients. As a Senior Clinic Receptionist, you will be responsible for managing the front desk, coordinating patient interactions, and ensuring our clinic operates efficiently. This position is integral to maintaining our high standards of patient care and satisfaction, and provides an opportunity to develop your leadership and administrative skills within a healthcare setting.

Key responsibilities

- Greeting and welcoming patients upon arrival, creating a positive first impression and ensuring a comfortable experience
- Managing patient check-in and check-out processes, including verifying patient information and updating medical records
- Scheduling appointments and managing the clinic diary efficiently to optimise patient flow
- Processing patient payments, invoices and handling cash and card transactions with accuracy
- Coordinating communication between patients, doctors and administrative staff
- Maintaining confidentiality of patient information in accordance with relevant healthcare regulations
- Providing administrative support to clinical and management staff
- Assisting with training and mentoring junior reception staff as required
- Managing clinic supplies and equipment, ensuring the reception area is clean and well-organised
- Handling enquiries professionally and resolving patient concerns in a timely manner

What we’re looking for

- Proven experience as a receptionist with 5 years of experience
- Experience in Medical Director and Pracsoft software
- Strong customer service and interpersonal skills, with the ability to remain calm and professional under pressure




- Excellent organisational and time management abilities
- Proficiency with computer systems and practice management software
- Ability to manage multiple tasks simultaneously and prioritise effectively
- Demonstrated reliability, integrity and commitment to confidentiality
- Clear communication skills, both written and verbal
- Experience with medical terminology and familiarity with healthcare settings
- Willingness to take on a supervisory or mentoring role for junior staff
- A caring, empathetic approach to patient interactions

What we offer

At Australian After Hours Doctor, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, a strong team culture, and opportunities for professional development within the healthcare sector. We value work-life balance and provide flexible arrangements where possible. We invest in our staff through training opportunities and career development initiatives, enabling you to progress your skills and advance within our organisation. Our clinic provides a welcoming workplace with modern facilities, and you will be part of a dedicated team committed to delivering excellent patient care.

About us

Australian After Hours Doctor is a leading healthcare provider dedicated to delivering accessible, high-quality medical services to our community. We specialise in after-hours care and are committed to providing compassionate healthcare solutions when patients need us most. Our Mount Gravatt clinic is equipped with modern facilities and staffed by experienced healthcare professionals who are passionate about patient wellbeing. We pride ourselves on our friendly, professional team and our commitment to creating positive patient experiences. Our mission is to provide reliable, affordable healthcare to the local community, and we believe our staff are central to achieving this goal.

#J-18808-Ljbffr

📌 Senior Clinic Receptionist (Queensland)
🏢 seek.com.au
📍 Queensland