Head of Managed Services Business Operations

- Strong analytical and problem-solving skills; highly comfortable with data, KPIs, OKRs and performance metrics.
- Excellent stakeholder management and influencing skills at senior levels, with strong communication and collaboration across delivery, sales, commercial and
support functions.
- Deep understanding of Ericsson business processes and service delivery business processes, and ability to translate enterprise frameworks into clear operating plans
and governance structures.
- Proven competence in resource, capacity and competence management and in governance of operational performance and financial structures for Service Delivery.
- Robust financial acumen (P&L;, budgeting, forecasting, cost management) and experience driving operational excellence and business performance in complexoperations.
- Experience leading transformation, automation, digitalization and standardization initiatives, with a data-driven and customer-centric mindset.




- Robust employee performance-management capability and leadership behaviours aligned with the Ericsson Leadership Framework: creating clarity, developing
people and delivering results.

To be successful in this role, you must have

- Bachelor’s or Master’s degree in Business, Finance, Engineering or a related field.
- At least 10 years of experience in Managed Services, business operations, strategy, consulting or program management, including several years in senior leadership
roles in telecommunications operations or service delivery.
- Proven track record of leading cross-functional initiatives in complex, matrixed, multinational teams, improving operational performance and financial and operational metrics.
- Demonstrated experience leading transformational change in business environments with complex operating models

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

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📌 Head of Managed Services Business Operations (City of Sydney)
🏢 Ericsson
📍 City of Sydney