Southern Highland Motor Group – Moss Vale NSW

Join the Award-Winning Service Team at Southern Highland Motor Group

At Southern Highland Motor Group, we believe exceptional customer service starts behind the scenes just as much as it does on the workshop floor. As an award-winning Service Department, we're committed to delivering outstanding customer experiences while fostering a supportive, professional workplace where our people can grow and succeed.

Due to the continued growth and success of our business, we're looking for an experienced Warranty Administrator to join our team. This is an exciting opportunity to become an integral part of our Service Department, ensuring warranty claims are processed accurately and efficiently while supporting our team in delivering exceptional service to our customers.

About the Role

As our Warranty Administrator, you'll be responsible for managing the end-to-end warranty claims process, ensuring all claims are submitted accurately, on time, and in accordance with manufacturer policies and procedures.

- Accurately compile, process, and submit warranty claims in accordance with manufacturer guidelines.
- Cost repair orders and ensure all supporting documentation is complete and compliant.
- Maintain organised, accurate, and up-to-date warranty records.
- Complete monthly warranty reconciliations and submit transport and hidden damage claims.
- Ensure all warranty processes comply with factory policies and procedures.
- Manage the warranty process from claim initiation through to final approval and payment.
- Generate reports to monitor warranty activity and identify trends.
- Maintain accurate dealership databases and records.
- Provide support to Reception and Service Advisors during busy periods, including welcoming customers, answering phones,



and assisting with service bookings.
- Collaborate with internal departments and manufacturers to resolve warranty enquiries efficiently.

About You

To be successful in this role, you will have:

- Previous experience in a Warranty Administrator or Warranty Clerk role within an automotive dealership (essential).
- A strong understanding of manufacturer warranty policies and claim procedures.
- Excellent attention to detail and a high level of accuracy.
- Outstanding organisational and time management skills.
- Strong verbal and written communication skills.
- The ability to build positive relationships with both internal and external stakeholders.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- The ability to work independently while contributing positively to a team environment.
- A positive, proactive, and customer-focused attitude.

Why Join Southern Highland Motor Group?

At Southern Highland Motor Group, you're joining more than just a dealership—you're joining a team that values professionalism, collaboration, and continuous improvement. We recognise and reward hard work while providing opportunities for long‑term career development.

We offer:

- A competitive remuneration package.
- The opportunity to work within an award‑winning Service Department.
- Ongoing manufacturer and professional development training.
- A supportive and collaborative team setting.
- Stable, long‑term employment with one of the Southern Highlands' leading automotive dealerships.
- The opportunity to make a genuine impact in a growing and successful business.

If you're an experienced Warranty Administrator who takes pride in accuracy, organisation, and delivering outstanding support to a high‑performing Service Department, we'd love to hear from you.

#J-18808-Ljbffr

📌 Warranty Administrator (Moss Vale)
🏢 Southern Highland Motor Group
📍 Moss Vale