EXPERIENCED RESTAURANT SUPERVISOR - MAMASAN

Mamasan has been a Gold Coast institution for over a decade, awarded, respected, and built on a reputation for exceptional modern Asian cuisine and refined service. We are growing our team and looking for hospitality professionals who don't just meet the standard, but set it.

If you take pride in your craft and understand that great hospitality is equal parts instinct and discipline, we want to hear from you.

THE RESTAURANT

MAMASAN - BROADBEACH

13 Hats - Australian Good Food Guide 2024

2 Wine Bottles - Australia's Wine List of the Year Awards

Located in the Oracle Precinct, Broadbeach

Multiple environments: private dining, bar, deck, and open kitchen counter

THE OPPORTUNITY

FOH RESTAURANT SUPERVISOR - Full-Time Position at Mamasan

This is a hands-on floorleadership role. You will drive service standards during high-volume, premium dining services, lead the floor team on shift, and ensure every guest experience reflects the quality Mamasan is known for. You'll work closely with the Restaurant Manager, supporting, reinforcing, and sometimes setting the tone entirely.

Support senior management and floor staff through busy, high-volume covers

Upsell with confidence and coach the team to do the same

Make fast, considered decisions when service throws curveballs

Handle VIP guests, service recovery, and escalated enquiries with composure

Set the standard in professionalism,



presentation, and guest-first thinking

Team Support & Training

Support onboarding, training, and on-shift coaching of FOH team members

Reinforce sequence of service, food and wine menu knowledge, and service standards

Deliver clear, sharp pre-shift briefings and maintain on-shift direction

Motivate the team through pace, lead by example, not just instruction

Operations & Standards

Maintain FOH presentation to a high standard across all service periods

Manage consumables, staff breaks, and task allocation

Execute POS duties including opening, closing, and cash handling

Ensure WH&S;, food safety, allergen, and incident procedures are upheld

What We’re Looking For

You are calm under pressure, decisive on the floor, and take genuine pride in the standard of service your team delivers.

Minimum 2 years' experience in a Supervisor or senior FOH role

Background in premium, high-volume dining environments

Confident communicator able to read and lead a team all service period

Ability to upsell naturally and coach others to do the same

Strong decision-making under pressure, you don't wait to be told

Qualified, polished, and genuinely people-focused

Alignment with Mamasan's service philosophy and team culture

Formal hospitality qualifications are advantageous but not essential.

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📌 EXPERIENCED RESTAURANT SUPERVISOR - MAMASAN (Queensland)
🏢 Mamasan Restaurant Group
📍 Queensland