Full-Time Retail Manager – Forest Lake QLD

About the Business

PS and PB Pty Ltd t/a Pizza Hut Forest Lake is a high-volume quick-service restaurant (QSR)

committed to delivering high-quality products and customer service to the local community.

Operating under the Pizza Hut brand, the business focuses on operational efficiency, food

safety, and a strong customer-first approach across all areas of restaurant operations. The

restaurant services a high volume of takeaway and delivery orders and relies on effective

leadership to maintain operational performance, customer satisfaction, and compliance

with brand standards.

The business believes that professional leadership is fundamental to maintaining an

efficient, compliant, and high-performing restaurant environment.

About the Role

We are seeking a full time Retail Manager to provide professional leadership for the

effective and efficient management of restaurant operations. The Retail Manager is

responsible for achieving specific operational performance targets, including reducing

delivery times, increasing local sales, and improving “Voice of Customer” scores, while

managing a diverse team and ensuring full compliance with brand and operational

standards.

The role requires strong organisational capability, leadership skills, and the ability to

manage daily operations within a fast-paced QSR environment.

Employment Type: Full-time

Key Responsibilities

Store Management & Coordination

- Directly manage and coordinate a diverse team of approximately 14 staff members,
- including Shift Runners, Pizza Makers, and Drivers.
- Use independent judgment and problem-solving on a day-to-day basis regarding
- staffing and operational matters.
- Monitor and optimise restaurant “make times” and delivery logistics to meet strict
- speed targets.




- Implement strategies to improve “Voice of Customer” feedback and resolve
- customer concerns promptly.
- Oversee daily inventory management, stock rotation, and ordering to maintain
- freshness and minimise wastage.
- Apply brand criteria and operational procedures to ensure consistent quality in line
- with company standards.
- Undertake screening, assessment, and training for all new staff members to ensure
- high performance.
- Provide one-to-one support and mentoring for Shift Runners to ensure they
- successfully achieve operational goals.
- Manage staff rosters to balance labour costs with peak-hour demand while
- Supervise and support direct reports comprising 5 Shift Runners, 2 Pizza Makers, and
- 7 Drivers.
- Promote a positive, productive, and team-oriented workplace culture.
- Monitor daily and weekly sales data to identify opportunities for growth within the
- local Forest Lake market.
- Oversee store-level operational costs and labour budgets to support profitability and
- operational efficiency.
- Ensure all food safety protocols, temperature logs, and hygiene standards meet both
- legislative and brand requirements.
- Provide regular operational reporting to the Director regarding store progress and
- performance metrics.

The Ideal Candidate

Knowledge & Skills

- At least 12 months of relevant experience in a Retail Management or QSR leadership
- role.
- Proven ability to build and maintain a positive and progressive team culture.
- Strong problem-solving skills with the ability to manage operational bottlenecks
- during peak periods.
- Sound verbal communication skills appropriate for consulting with a diverse team of
- temporary residents and citizens.
- High level of computer literacy, including POS systems, database environments, and
- Microsoft Office applications.
- Current Food Safety Supervisor Certificate.

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📌 Full-Time Retail Manager – Forest Lake QLD (Brisbane)
🏢 PS and PB
📍 Brisbane