Customer Service Coordinator (Full-Time)

Customer Service Coordinator (Full-Time)

The Garage Miami | Miami, Gold Coast QLD

Pay: $32 - $36 per hour (based on experience) + superannuation + OT

The Garage Miami is one of the Gold Coast's leading independent automotive workshops, specialising in mechanical servicing, tyres, suspension and premium 4WD upgrades.

We're looking for a friendly, organised and proactive Customer Service Coordinator to join our front office team.

This is a customer-facing administration role, not a sales position.

Working alongside our front counter team and Workshop Controller, you'll be responsible for the communication, organisation and administration that keeps our workshop running efficiently. You'll spend your day assisting customers in person, over the phone and through Podium chat while coordinating bookings, ordering parts, processing supplier returns and supporting the day-to-day operation of the workshop.

No automotive experience is required. We'll teach you the industry. What we're looking for is someone who genuinely enjoys helping people, stays organised under pressure and takes pride in getting the details right.

Key Responsibilities

- Welcome customers and deliver a premium front-of-house experience
- Answer incoming phone calls and respond to customer enquiries via phone, online chat, and email
- Schedule and coordinate workshop bookings
- Keep customers informed with transparent and timely updates throughout the day
- Order parts, tyres and workshop consumables from suppliers
- Follow up suppliers to ensure parts are ready for scheduled bookings
- Process supplier returns, stock returns, warranty claims and supplier credits




- Maintain accurate customer records, booking information and purchase documentation
- Assist with invoicing, filing and general workshop administration
- Support the Workshop Controller and front counter team with the day-to-day coordination of the workshop
- Help ensure the workshop remains organised, efficient and that nothing falls through the cracks

Skills and Experience Required

- Previous experience in customer service, administration or reception
- Excellent communication skills and a friendly, professional manner
- Highly organised with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Confident using computers and learning new software
- A proactive attitude and willingness to take ownership of your responsibilities
- Strong organisational skills with the ability to follow tasks through to completion

Automotive experience is not required. If you've worked in administration, hospitality, medical, retail, property management or another customer-focused environment, we'd love to hear from you.

Why Join Us?

- Competitive hourly rate of $32 - $36 per hour + OT, based on experience, plus super
- Monday to Friday role with no weekend work
- Full training provided
- Modern, premium workshop with a supportive team
- Stable, long-term opportunity with an established Gold Coast business
- Convenient Miami location, just minutes from Nobby Beach, Miami Marketta and some of the Gold Coast's best cafés

If you're someone who enjoys helping people, thrives in a busy environment and takes pride in keeping things organised, we'd love to hear from you.

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📌 Customer Service Coordinator (Full-Time) (Queensland)
🏢 The Garage Miami
📍 Queensland