About the role

Our Company is seeking a Dispatch Controller to join our team on a part-time basis in Toowoomba, QLD. This role is essential to our operations, serving as the central communication hub between our customers, drivers, and management. The Dispatch Controller ensures efficient routing, timely service delivery, and optimal resource allocation in our towing business. This position plays a crucial role in maintaining our reputation for reliability and customer satisfaction within the transport and logistics industry.

Key responsibilities

- Receiving and processing incoming service requests from customers via phone, email, and digital platforms
- Analysing job requirements and efficiently allocating tasks to available drivers and technicians based on location, skillset, and vehicle availability
- Creating and optimising dispatch schedules to minimise response times and travel distances
- Communicating job details, destinations, and special instructions to drivers and field personnel in real-time
- Tracking vehicle locations and job progress using dispatch management systems and GPS technology
- Managing emergency calls and prioritising urgent requests appropriately
- Maintaining accurate records of all dispatched jobs, including times, locations, and outcomes
- Liaising between customers and field teams to provide updates on job status and estimated arrival times
- Resolving conflicts or issues that arise during service delivery, escalating to management when necessary
- Monitoring fleet performance metrics and identifying opportunities for improved efficiency

What we’re looking for

- Proven experience as a dispatch controller or in a similar logistics coordination role within the transport or warehousing sector
- Strong knowledge of dispatch management systems and GPS tracking software
- Excellent organisational and multitasking abilities,



with the capacity to handle multiple requests simultaneously
- Outstanding communication skills, both written and verbal, with the ability to interact professionally with customers and staff
- Sound problem-solving capabilities and the ability to make quick, effective decisions under pressure
- Proficiency with computer systems and relevant dispatch or fleet management software
- Knowledge of local Toowoomba geography and surrounding areas would be advantageous
- A customer-focused approach with a commitment to delivering excellent service
- Reliability and a strong work ethic, with the ability to work flexibly as required for part-time hours
- 11. Valid Australian truck licence is preferred

What we offer

- We are committed to creating a supportive and rewarding workplace environment.
- We offer competitive remuneration for part-time work, with flexibility to accommodate your availability.
- Our team values career development, and we provide opportunities for career progression within our growing business.
- We foster a collaborative culture where your contributions are recognised and valued.
- We also encourage a healthy work-life balance and are open to discussing flexible working arrangements that suit your needs.
- Join a company with a strong reputation for excellence and customer service in the Toowoomba community.

About us

We are a trusted provider of towing in Toowoomba, Queensland. With years of experience in the transport and logistics sector, we have built our reputation on reliability, professionalism, and exceptional customer service. Our team is dedicated to providing rapid response times and quality workmanship for both emergency and planned services. We pride ourselves on maintaining high standards of safety and efficiency across all our operations. As a locally-owned business, we are committed to supporting our community whilst delivering industry-leading services.

Ready to join our team?

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📌 DISPATCH CONTROLLER (Toowoomba Regional)
🏢 seek.com.au
📍 Toowoomba Regional