At Northside Psychology, our vision is simple: Our vision is Nurturing Clinicians to Improve More Lives.

We are committed to being a centre of excellence, delivering exceptional outcomes that maximise our clients' quality of life. We are committed to developing clinicians as leading practitioners in their field and our administrative team as skilled and valued professionals who are integral to our success. We strive to be a supportive, nurturing and enjoyable place to work.

We are seeking an experienced and motivated Team Leader - Administration to lead our administration team and support the smooth day-to-day operation of our busy practice.

About the Role

This is a hands-on leadership position responsible for coordinating administrative operations, supporting and developing the administration team, and ensuring an exceptional experience for clients and clinicians.

You will lead by example, fostering a positive, collaborative and solution-focused culture while ensuring administrative processes are efficient, compliant and client-centered.

Key Responsibilities

Administration & Practice Operations

Oversee the day-to-day administrative functions of the practice.

Manage appointment scheduling, clinician diaries and front desk operations.

Coordinate billing processes and support timely debt collection.

Prepare and manage administration rosters in line with operational requirements.

Ensure compliance with third-party funding, contractual and administrative requirements.

Maintain accurate records, documentation and office systems.

Monitor and improve administrative workflows and procedures.

Support compliance with relevant business, insurance and operational requirements.

Lead, coach and support the administration team to achieve high performance.

Foster a positive, engaged and values-driven workplace culture.

Provide ongoing guidance,



training and mentoring to team members.

Conduct performance management conversations and regular feedback sessions.

Delegate responsibilities effectively and encourage accountability.

Promote workplace health and safety, inclusivity and respectful workplace behaviours.

Work alongside the team and provide support during busy periods.

Identify opportunities to streamline systems and processes.

Drive quality improvement initiatives across administrative functions.

Contribute to the ongoing growth and success of the practice.

About You

To be successful in this role, you will have:

Previous experience in a Team Leader, Senior Administrator, Practice Coordinator or similar leadership role.

Strong administration and organisational skills.

Exceptional attention to detail.

Proven ability to support and motivate a team.

Outstanding communication and interpersonal skills.

A proactive and solution-focused approach.

Ability to work independently and manage competing priorities.

Commitment to delivering exceptional client service.

A cooperative approach and willingness to support colleagues.

Experience within healthcare, allied health, psychology or professional services will be highly regarded.

Why Join Northside Psychology?

At Northside Psychology, our values of Commitment, Abundance, Integrity and Connection guide everything we do.

We offer:

- A supportive and positive team culture.
- Opportunities for leadership growth and professional development.
- A values-driven workplace where people matter.
- The opportunity to make a meaningful difference to clients, clinicians and colleagues.
- A collaborative environment where your ideas and contributions are valued.

If you are a motivated leader who is passionate about people, administration excellence and creating exceptional experiences for clients and colleagues, we would love to hear from you.

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📌 Team Leader - Administration (Canberra)
🏢 The HR Room
📍 Canberra