IVE is Australia’s leading holistic marketing company, delivering end-to-end solutions from idea to execution. Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.

IVE Group | CX & Data

About Us

IVE is Australia’s leading holistic marketing company, delivering end-to-end solutions from idea to execution. Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.

About the Role

We are seeking a highly organised and analytical Workforce Planner / Resource Coordinator to join our Technology team based in Kemps Creek NSW.

This role is critical in ensuring the efficient scheduling and allocation of resources, enabling us to meet both client expectations and internal delivery timelines. You will play a key role in balancing workloads, optimising capacity, and supporting the successful delivery of projects in a fast-paced environment.

Key Responsibilities

- Scheduling & Resource Allocation
- Manage and maintain the team’s scheduling system
- Allocate work based on skills, availability, and priorities
- Monitor utilisation and proactively manage capacity

- Stakeholder Coordination

- Collaborate with team leaders to align resources with project needs
- Provide regular updates on task status and exceptions
- Adjust resourcing in response to changing priorities

- Data Monitoring & Processing

- Manage incoming job data and ensure accurate documentation
- Identify and elevate issues early

- Quality Assurance

- Support a culture of accuracy and attention to detail




- Participate in QA reviews and peer checks

- Continuous Improvement

- Identify opportunities to improve processes and efficiency
- Contribute to workflow and scheduling enhancements

- Compliance

- Ensure adherence to company policies, procedures, and standards

About You

You are a proactive problem-solver who thrives in a fast-paced, collaborative environment. You bring strong organisational skills and a keen eye for detail, with the ability to balance competing priorities effectively.

Essential Skills & Experience

- Experience in workforce planning, scheduling, or resource coordination
- Strong analytical and organisational skills
- Excellent communication and stakeholder management abilities
- High attention to detail and accuracy
- Ability to work under pressure and meet deadlines

Desirable

- Experience in a technology or professional services environment
- Familiarity with data-driven workflows or customer communications
- Experience with Excel, Power BI, or similar reporting tools
- Relevant tertiary qualification (IT or related field)

What We Offer

- Competitive salary package
- Adaptable working arrangements
- A collaborative and supportive team environment
- Ongoing learning and development opportunities
- Access to employee benefits and retail discounts
- Employee Assistance Program (EAP)
- Career growth within a leading Australian organisation

Why Join IVE?

At IVE, we foster a culture built on collaboration, innovation, and continuous improvement. If you’re looking for a role where you can make an impact, grow your career, and work with a passionate team-this is it.

Please note:

Applicants must have full Australian working rights.

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📌 Workforce Planner / Resource Coordinator (NSW) (New South Wales)
🏢 IVE CX and Data
📍 New South Wales