Overseeing customer service at Loganholme and three Trade Hubs
About the Company
River Sands Pty Ltd is a leading manufacturer of packaged mortars, architectural coatings, concrete colours, flooring compounds, bulk landscape materials and renders. Established for 52 years, the business operates two factories, a bulk sand facility and three trade depots. It provides a diverse range of products to retailers such as Bunnings and Reece Plumbing, specialist trade stores, Concrete and Asphalt Manufactures and direct to a regular Trade customer base.
All product distribution is coordinated by a small customer service team based at Loganholme together with despatch staff at the factories and Trade Hubs.
The business owns no trucks. A proven and trusted group of transport sub-contractors facilitate delivery by semi-trailers, B Doubles, Rigids and Courier vehicles throughout Queensland and to a much lesser extent, interstate capital cities. All of which is coordinated by the Customer Service Team.
The Role
Based at Loganholme and reporting to the CEO, this pivotal role is responsible for meeting DIFOT objectives with the respective customer base. Typically, the customer base relies on delivery within one to three days of order placement.
The core of your Customer Service Team is accomplished and long serving. You will be responsible for providing the support, encouragement and process improvements to enhance current performance whilst training new members to reach similar levels of achievement.
Most of the Team is based at the Loganholme DC with the remainder operating from the factory or Trade Hub sites. Truck movements exceed 100 per week. Coordination is controlled using the Pronto ERP with supporting spreadsheets.
About You
You will have the experience and capability to lead a decentralised customer service team, manage order fulfilment and logistics and warehousing functions.
Specifically, you will be able to:
- Support, lead and encourage a high performing Customer Service Team.
- Understand and champion CoR process to achieve secure storage, loading and handling practices.
- Be competent with use of ERP systems to optimise the order fulfilment process across the business.
- Manage the performance of the top 15 Transport Contractors
- Drive systematic stock replenishment practices
- Train, recruit and inspire staff to engage the customer base.
- Be a committed contributor to the Sales Leadership Team.
- Be hands on, present and work with your team
- Understand the needs of Tradesmen and implement customer service practices at each Trade Hub to retain and build the customer base and revenue.
Why consider this role?
A package commensurate with your experience and abilities will be negotiated. We believe the position will appeal to a customer centric, energetic leader who desires the challenge and variety in pursuing success in FMCG, customer service and logistics.
You will be a key member of the motivated and energetic seven-person leadership team reporting to the CEO. There is scale to the business with a company- wide commitment and record of executing logistics at speed.
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📌 Customer Service and Logistics Manager (Queensland)
🏢 River Sands
📍 Queensland
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