Claims Advisor - Workers Compensation

Location: Sydney, NSW (Hybrid)

Contract: ASAP - 20 November 2026

Rate: $380-$420 per day + Super

About the Organisation

Our client is a large NSW Government organisation responsible for delivering critical services and infrastructure across the state. They are committed to creating a safe, inclusive and high-performing workplace while supporting the wellbeing of their employees.

About the Role

As the Claims Advisor - Workers Compensation, you will be responsible for delivering best practice workers compensation claims management while ensuring compliance with NSW legislation, SIRA and iCare requirements. You will manage a wide-ranging portfolio of claims, provide expert advice to stakeholders, and support positive return-to-work outcomes while helping minimise claims costs and compensation premiums. Working within a collaborative team environment, you will contribute to continuous improvement initiatives and provide a high standard of customer service across the organisation.

Key Responsibilities

- Manage workers compensation claims in accordance with NSW legislation, SIRA and iCare guidelines.
- Provide end-to-end case management across a diverse portfolio of workers compensation claims.
- Work across self-insurance, self-administered and Treasury Managed Fund (TMF) claims as required.
- Liaise with injured workers, managers, medical practitioners, rehabilitation providers, insurers and legal representatives to facilitate effective claim outcomes.
- Monitor claim progress,



identify risks and implement strategies to achieve timely and sustainable return-to-work outcomes.
- Respond to stakeholder enquiries and resolve issues in a professional and timely manner.
- Maintain accurate claim records and documentation while ensuring compliance with legislative and organisational requirements.
- Contribute to business improvement initiatives and support the ongoing development of claims management processes.
- Build strong relationships with internal and external stakeholders to deliver high-quality customer service.

About You

You are an experienced workers compensation professional who thrives in a fast-paced environment and enjoys managing complex claims while providing outstanding stakeholder support.

You will demonstrate:

- Previous experience managing workers compensation claims, ideally within a large and complex organisation.
- Strong understanding of NSW Workers Compensation legislation, SIRA guidelines and iCare processes.
- Proven experience in injury management and facilitating successful return-to-work outcomes.
- Excellent communication and stakeholder management skills with the ability to build trusted relationships.
- Strong problem-solving skills with the ability to manage competing priorities and changing workloads.
- High attention to detail and the ability to maintain accurate documentation and compliance standards.
- A collaborative approach with a strong commitment to customer service and continuous improvement.
- Proficiency using claims management systems and Microsoft Office applications.

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