Based @ the WOTSO Office in Westfield Chermside, Brisbane, Blackguard is a dynamic MSP organization on a growth trajectory, and we're on the lookout for an experienced Level 1/2 Helpdesk Support to become a vital part of the team!

As our company continues its upward trajectory, we're seeking an exceptional communicator who is enthusiastic about enhancing their skill set. This position is suited to a highly motivated individual that is looking to get their hands across a range of technologies to supercharge their career and displays exceptional interpersonal skills.

At Blackguard, we're a Brisbane based IT Managed Services Support company based in Westfield Chermside, Brisbane with a flair for providing enhanced IT Support, strong communication & cybersecurity solutions for our clients.

As a member of our team, you will play a pivotal role in diagnosing, escalating, and resolving technical challenges linked to hardware, software, networking and cloud infrastructure. Your adeptness in IT, coupled with your customer-centric background, will be instrumental in offering swift IT support within a fast-paced environment. Critical thinking and the ability to convey precise technical guidance will be your allies in thriving in this role.

The ideal candidate for this role is expected to possess the following:

- Experience handling Level 1 and Level 2 Service Desk responsibilities
- Exceptional acumen for customer service and interpersonal interactions
- Ideally at least 1 year experience in a Managed Services company or similar role




- Experience troubleshooting Windows based devices (desktops, laptops, tablets)
- Expert knowledge of Microsoft desktop applications – Current Microsoft Windows and Office versions
- Experience in Office 365 Administration (Creating user accounts, assigning Office 365 licenses)
- Excellent technical diagnostics and resolution skills
- Basic understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
- Previous exposure and use of a Helpdesk ticketing system (i.e - ConnectWise, Kaseya VSA, Freshdesk, Autotask)

Highly desired:

- Prior exposure to Datto RMM / Autotask
- 3CX Expertise
- Windows Desktop Troubleshooting Support
- Working knowledge of Virtualised Server Environments, including Microsoft Azure
- Working knowledge of Microsoft Server applications –Active Directory/ Azure AD skills, Windows Server management, Group Policies, DNS, DHCP and File & Print services
- Experience supporting backup solutions
- Expertise troubleshooting and support IOS / Android smart devices
- Any Microsoft Certification(s)

Here's what you stand to gain by becoming a part of our accomplished team:

- Competitive remuneration package
- Optional Work From Home policy 2 days a week after probation
- Robust avenues for career growth and skill enhancement
- Exposure to a wide array of cutting-edge technologies
- Qualified, vibrant, and inclusive organizational culture
- Engaging, supportive, and approachable management and mentorship

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📌 Level 1/2 Helpdesk (Brisbane)
🏢 Blackguard
📍 Brisbane