Customer Care Consultant – Customer Service & Administration

At Astris PME, we provide high-quality assistive technology and mobility equipment solutions that help people live more independently. Our team is passionate about delivering exceptional service and practical solutions that genuinely improve the lives of our customers.

We’re looking for a proactive and customer-focused Customer Care Consultant to join our growing team in Unanderra on a full-time permanent basis.

This is an excellent opportunity for someone with customer service, administration, scheduling, or sales support experience who enjoys helping people and thrives in a busy, collaborative environment.

Make a Difference Every Day.

About the Role

As our Customer Care Consultant, you’ll be the first point of contact for our customers and play a key role in delivering an outstanding customer experience.

Your responsibilities will include:

- Providing exceptional customer service via phone and email
- Managing customer enquiries and shared inboxes
- Scheduling appointments for Sales Consultants and Service Technicians
- Processing orders and providing sales administration support
- Maintaining accurate customer records within our CRM system




- Liaising with internal departments to ensure smooth and efficient service delivery
- Supporting the day-to-day administrative operations of the branch

About You

You are organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same.

To be successful in this role, you’ll have:

- Previous experience in customer service, administration, scheduling, sales support, or a similar role
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Sound computer skills, including Microsoft Office and CRM systems
- A positive, professional, and team-focused attitude
- The ability to work independently, take initiative, and effectively manage competing priorities
- Strong problem-solving skills and a commitment to delivering exceptional customer service

Why Join Astris PME?

- Competitive Base Salary
- Health Fund Allowance
- Bonus Program
- Supportive and cooperative team environment
- Opportunities for career growth and development
- Meaningful work that positively impacts people's lives every day

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📌 Customer Care Consultant – Customer Service & Administration (Wollongong)
🏢 Astris PME
📍 Wollongong