Start a Career Where You Can Make a Genuine Difference

Are you looking for a meaningful career where your work positively impacts people's lives every day?

At Gallagher Bassett, we're seeking motivated, customer-focused professionals to join our Sydney or Parramatta Workers Compensation team as a New to Scheme Case Manager. No prior workers compensation experience is required. If you have experience in customer service, insurance, healthcare, rehabilitation, claims, administration, employment services, or another people-focused profession, we'll provide the training, support, and career pathways to help you succeed.

This is an exciting chance to build a long-term career within a global organisation while helping injured workers navigate their recovery and return-to-work journey.

As a New to Scheme Case Manager, you'll manage a portfolio of workers compensation claims and support injured workers, employers, healthcare providers and other stakeholders throughout the claims process.

Your responsibilities will include:

Managing workers compensation claims in line with legislative and compliance requirements

Supporting injured workers through their recovery and return-to-work journey

Building strong relationships with employers, workers and treatment providers

Gathering information, reviewing documentation and making informed decisions

Identifying barriers to recovery and coordinating appropriate support services

Maintaining accurate claim records and documentation

Delivering outstanding customer service while balancing quality and productivity outcomes

What We're Looking For

We're open to candidates from a variety of backgrounds who are passionate about helping people and delivering excellent customer experiences.

You may bring experience from:

Customer service or contact centre environments

Healthcare, nursing or allied health

Rehabilitation or return-to-work services

Claims or insurance

Employment services





Case management or support coordination

Hospitality, retail or other customer-facing industries

Most importantly, you'll have:

Strong communication and relationship-building skills

The ability to manage multiple priorities in a quick-paced environment

Excellent problem-solving and critical thinking skills

Resilience and a proactive approach to learning

Strong organisational and time management abilities

What We Offer

At Gallagher Bassett, we invest heavily in the development of our people. You'll receive:

Comprehensive training through our structured New to Scheme onboarding program

Ongoing coaching, mentoring and career development and clear pathways into senior case management, technical and leadership roles

Hybrid working arrangements

A supportive and collaborative team culture

Access to wellbeing initiatives and employee assistance programs

Discounts through our employee benefits program

Opportunities to work for a global leader in risk management and claims services

Apply Today

If you're ready to take the next step in your career and join a team that makes a real difference, we'd love to hear from you. Apply now and start your Gallagher Bassett journey!

You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett. Agency candidates will not be considered for this position.Gallagher Bassett is an Equal Chance Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Sign in to start saving jobs in your profile.

Don’t have a Jora account? Register with:

Do you want to receive recommendations for similar jobs?

By creating an email alert, I agree to Jora's Terms and Privacy Policy and can unsubscribe anytime.

#J-18808-Ljbffr

📌 Entry Level Case Manager (New South Wales)
🏢 Gallagher Bassett
📍 New South Wales