RECEPTIONIST / ADMINISTRATION TEAM MEMBER

We're on the lookout for a passionate, people-focused Administration Team Member to join our growing team at EmPower Better Health.

This is more than just a reception role. It's an opportunity to become an essential part of a team that supports our practitioners, guides our clients through their healthcare journey, and helps make a real difference in people's lives every day.

We're looking for someone who genuinely enjoys helping people, communicates with confidence and kindness, thrives in a busy environment, and understands that great communication is at the heart of exceptional client care. If you're organised, efficient, enjoy solving problems and are looking to build a long-term career in allied health administration, we'd love to hear from you.

You love helping people and creating a great first impression.

You are a strong communicator and enjoy building relationships with clients, team members, or other healthcare professionals and providers.

You’re able to remain calm, organised, and positive, even when things get busy.

You’re comfortable learning new systems and embracing change.

You thrive in a team setting, enjoy workplace banter and bring a positive team player attitude that genuinely cares about the people around you.

You want to build a long-term career where you can continue to learn, grow and make a meaningful impact.

Experience in a similar role is desirable, but not essential. A positive attitude, a willingness to learn, and a love for teamwork are what matters most!

ADMIN SUPERSTAR WANTED!

About You

- You love helping people and creating a great first impression.





- You are a strong communicator and enjoy building relationships with clients, team members, or other healthcare professionals and providers.

- You’re able to remain calm, organised, and positive, even when things get busy.

- You’re comfortable learning new systems and embracing change.

- You thrive in a team environment, enjoy workplace banter and bring a positive team player attitude that genuinely cares about the people around you.

- You want to build a long-term career where you can continue to learn, grow and make a meaningful impact.

About Us

At EmPower Better Health, we’re a passionate team of Exercise Physiologists, Physiotherapists, and admin professionals working across 3 locations. Our admin team operates mainly from our Dickson and Belconnen clinics, keeping everything running smoothly behind the scenes and at the front desk.

We value transparency, teamwork, and open communication. Everyone here has a voice, and we’re proud of the culture we’ve built where people feel heard, supported, and appreciated.

About the Role

You'll be one of the first people our clients interact with and one of the biggest reasons they have a outstanding experience with our clinic.

This role is much more than answering phones and booking appointments. You'll be an integral part of our administration team, supporting our clients,



practitioners and the day-to-day operations of our growing clinic.

No two days are the same, so we're looking for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in creating an exceptional experience for everyone who walks through our doors.

Your core duties will include:

- Welcoming clients and creating a warm, professional first impression.

- Managing appointments, practitioner diaries, cancellations and follow-up bookings.

- Answering phones, responding to emails and assisting with client enquiries.

- Communicating with clients, GPs, specialists, insurers, support coordinators and other healthcare professionals.

- Processing payments, invoicing and maintaining accurate client records.

- Supporting our practitioners with the day-to-day administration that keeps the clinic running smoothly.

- Assisting with a variety of administrative tasks and clinic procedures.

- Contributing ideas to improve our systems, processes and the overall client experience as we continue to grow.

Why You’ll Love Working With Us

- Make a Real Impact: Your contribution will be seen, valued, and appreciated – every single day.

- Growth Opportunities: This role has scope to grow, and we’re invested in helping you develop your skills and career.

- Supportive Team Culture: Be part of a fun, driven, and collaborative team who genuinely care about each other.

- Beautiful Clinics: Work in welcoming, professional spaces with great amenities – including a fully equipped in-house gym.

- Autonomy & Trust: We hire smart people and give them the space to do what they do best.

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📌 RECEPTIONIST / ADMINISTRATION TEAM MEMBER (Canberra)
🏢 Empower Better Health
📍 Canberra