Position Title: Administration & Workforce Coordinator
Reports To: Care Manager / Director
Employment Status: Casual (38 hours per week)
Position Description
The Administration & Workforce Coordinator provides administrative and operational support to ensure the efficient delivery of community nursing, aged care and disability services. The role is responsible for delivering exceptional customer service, supporting workforce coordination, assisting with recruitment and onboarding, maintaining compliance records and ensuring the smooth day-to-day operation of Pioneer Nursing Services.
Key Responsibilities
Administration
- Answer incoming telephone calls and emails.
- Respond to enquiries from clients, families and staff.
- Redirect enquiries to the appropriate team member.
- Maintain confidential electronic and paper records.
- Prepare correspondence and documentation.
- General office administration.
Workforce Coordination
- Assist with filling emergent leave.
- Assist with daily roster adjustments.
- Contact employees regarding shift availability.
- Escalate workforce shortages.
- Support efficient roster management.
- Assist with onboarding new clients.
- Prepare commencement documentation.
- Liaise with referral agencies and stakeholders.
Compliance
- Maintain records for NDIS Worker Screening, Police Checks, Driver Licence verification, CPR and First Aid, mandatory training and professional registrations.
- Liaise with external organisations to obtain compliance documentation.
Customer Service
- Deliver professional and responsive customer service to clients, families, employees, government agencies, contractors and allied health professionals.
Essential Requirements
- Excellent communication skills.
- Strong organisational skills.
- High level computer literacy.
- Ability to prioritise competing demands.
- Professional presentation.
- Current Driver Licence.
- National Police Check.
- NDIS Worker Screening Clearance.
Desirable
- Experience within Community Nursing, Disability or Aged Care.
- Experience using rostering software.
- Experience using VisualCare or similar client management systems.