Medical Receptionist / Patient Services Coordinator

Southern Ophthalmology is a modern, well established ophthalmology practice with 3 clinics located at Kogarah, Miranda and Wollongong and part of the national Clearsight group. We are a multidisciplinary specialist ophthalmic practice, with a team of 6 Ophthalmologists delivering expert service and care. We're known for being a genuinely collaborative team with a caring culture, clear leadership and solid processes and systems.

Come join our wonderful team!

About the role

As a Patient Services Coordinator, you will be the first point of contact for patients in a busy, high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly.

This is not a retail-style reception role - attention to detail, calm communication, and a high level of professionalism are essential.

This role is rostered from Monday to Friday, predominantly at the Kogarah clinic as well as Miranda.

Duties

- Greet patients and manage check ins, appointments, invoicing and payments
- Respond to phone and in-person enquiries with professionalism and empathy
- Maintain accurate patient records in VIP, the patient management system
- Coordinate clinic flow and support doctors and clinical staff




- Assisting with general administrative tasks as directed by the Clinic Director

Skills and Experience

- Experience in a busy specialist or surgical medical practice is preferred
- Strong interpersonal skills and a calm, organised approach under pressure
- High attention to detail and accuracy with patient administration
- Proficiency with Microsoft Office
- Experience with VIP patient management system or any medical software (highly regarded but not essential)
- A current (or willing to obtain) National Police Check

Culture

People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.

Benefits

- Competitive salary (commensurate with experience)
- Leave benefits such as birthday leave and paid parental leave
- Structured onboarding and full training from day one
- Development to help you grow your skills and your career
- A supportive and collaborative admin and clinical team
- Clear leadership and day-to-day support from the Clinic Director
- Convenient and accessible location

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📌 Medical Receptionist / Patient Services Coordinator (New South Wales)
🏢 Clearsight
📍 New South Wales