Talent International is currently recruiting Rental Bonds Representative to work for the NSW Government, based in Grafton(On-site). This position is a contract role till end of dec with a view to be extended, and the role pays $42.26 per hour + Super.
5 days on site 9-5
This contract will provide additional operational support to the Rental Bonds team during a period of increased demand. You will manage customer enquiries, process rental bond transactions and provide accurate information in accordance with relevant legislation, policies and procedures.
Key responsibilities
- Respond to customer enquiries by telephone and email, providing accurate and consistent information.
- Assess and process applications, claims, renewals, variations and related transactions within delegated authority.
- Ensure matters requiring higher approval are properly documented and submitted in accordance with established procedures.
- Work across multiple systems to update records, process transactions and progress matters through to resolution.
- Maintain accurate, accessible and confidential customer records and data.
- Explain customers' rights, responsibilities, entitlements and available services.
- Apply relevant legislation, policies, procedures and service standards when assessing customer matters.
- Provide general operational and administrative support to help the team manage its workload.
- Review more complex matters and refer or ___ them to the appropriate business area.
- Handle personal information in accordance with privacy, confidentiality and legislative requirements.
About you
To succeed in this role, you will ideally have:
- Previous experience in customer service, contact centre, administration, claims processing or transaction-based work.
- Robust written and verbal communication skills.
- The ability to manage customer enquiries professionally by telephone and email.
- Strong attention to detail and experience processing high-volume administrative work accurately.
- The ability to interpret and follow legislation, policies, procedures and delegated authority.
- Confidence using multiple computer systems and maintaining accurate records.
- Sound judgement and the ability to identify when complex matters require escalation.
- The ability to work effectively in a busy, process-driven environment.
- Availability to work onsite in Grafton five days per week from 9:00am to 5:00pm.
- Appointment and ongoing employment may be subject to satisfactory mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies.
- The successful candidate may be temporarily assigned to other roles under section 46 of the Government Sector Employment Act to support surge operations elsewhere within the division.