We are seeking an experienced Area Manager to oversee a key commercial cleaning portfolio in Cairns.

This role will be responsible for managing 3 important sites with approximately 15 staff in total, ensuring cleaning standards, contractual KPIs, client expectations, staff performance, WHS requirements and daily operational outcomes are consistently achieved.

This is a hands-on management role suited to someone with strong commercial cleaning experience, excellent communication skills and the ability to take ownership of important client sites.

About the Role

As Area Manager, you will be responsible for the day-to-day management of cleaning operations across your portfolio. You will work closely with clients, site teams and internal management to ensure the sites are well presented, fully staffed, compliant and performing to agreed service levels.

You will be expected to regularly attend sites, support and guide cleaning teams, resolve operational issues, monitor standards and ensure all contractual requirements are met.

Key Responsibilities

Manage cleaning operations across 3 key commercial sites in Cairns

Lead, support and manage approximately 15 cleaning staff

Ensure cleaning standards are consistently maintained across all sites

Monitor and achieve contractual KPIs and service level requirements

Conduct regular site inspections, audits and quality checks

Liaise with clients and respond promptly to requests, concerns and feedback

Manage rosters, attendance, leave coverage and site staffing requirements

Support recruitment, onboarding, training and performance management of site staff

Ensure staff understand their duties, scopes of work and site expectations

Manage cleaning supplies, equipment and consumables across the portfolio

Identify and resolve service issues before they escalated

Ensure compliance with WHS,



safe work procedures and company policies

Maintain accurate records, reports, communications and operational updates

Build strong working relationships with both clients and cleaning teams

About You

To be successful in this role, you will have proven experience managing commercial cleaning operations and staff. You will understand the importance of presentation, reliability, communication and meeting client expectations in a high-profile environment.

You will be confident managing cleaners, dealing with clients, working to KPIs and taking responsibility for site outcomes.

Previous experience in commercial cleaning management

Strong understanding of site management and cleaning operations

Experience managing cleaners across multiple sites or a large site environment

Knowledge of contractual KPIs, service standards and client reporting

Ability to lead, support and performance manage cleaning staff

Strong attention to detail and quality standards

Excellent communication and problem-solving skills

Ability to manage rosters, staffing gaps and operational priorities

Ability to start within 2 weeks preferred

Highly Regarded

Experience managing cleaning services in education, government, health, retail, facilities or large commercial environments

Experience conducting audits, inspections and quality reporting

Knowledge of WHS requirements, chemical handling and safe cleaning practices

Experience working with cleaning systems, rosters, timesheets or reporting platforms

What We Offer

Market-competitive salary of $80,000 - $90,000 per annum + superannuation

Full-time management role based in Cairns

Responsibility for a key operational portfolio

Support from senior management and operational teams

Opportunity to take ownership of important client sites

Stable role with a growing commercial services business

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📌 Area Manager - Commercial Cleaning (Cairns North)
🏢 seek.com.au
📍 Cairns North