Gold Coast | RACV Royal Pines Resort | Casual

Generous employee benefits & discounts on RACV products & 10 resorts

Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Do you enjoy maintaining the safety and integrity of a secure workplace? An exciting opportunity has arisen for a Security Officer, to join our professional security team, who play a key role in our large resort operations. In the fast-paced environment of a resort, our dedicated team of Security Officers take pride in their responsibility to maintain and promote a safe and secure environment for all guests and employees.

This could be just the right role for you?

Our security team monitor Royal Pines Resort, 24 hours/7 days week, working shift times 6am-2pm, 2-10pm & 10pm-6am. Reporting to the Safety & Security Supervisor, your key responsibilities include:

- Building & maintaining positive working relationships with internal & external stakeholders, including staff,



guests & contractors
- Crowd control throughout the resort & property including group arrivals/departures, large conferences and events, bars & restaurants
- Traffic & parking control
- Patrolling the property and surveillance duties
- Monitoring various systems incl. security, alarms, CCTV, and access point control
- Check alarm systems and fire equipment
- Maintain operation logs, accurate record keeping responding to incidents, investigation & report writing
- Safeguarding company assets & managing security risks
- Respond to emergency situations & liaise with emergency services
- Maintaining the RACV values and culture

What you'll need to be successful

What you'll need to be successful

- Valid QLD Security Licence (incl. Crowd Controller & Monitoring), Driver's Licence, First Aid/CPR, WWCC Blue Card, Responsible Service of Alcohol (RSA) Certificate, essential
- Full availability and a genuine committment to flexibly, working a 7 day rotating roster including days 6am-2pm, afternoons 2pm-10pm, weekends & public holidays + occasional overnight shift 10pm-6am
- Previous hotel security experience performing the above duties in a 4-5 star hotel/resort or similar work environment




- Experienced in managing multiple systems including fire safety, CCTV, intruder alarms and access control
- Attention to detail, highly organised & excellent time management skills
- Competent computer skills in MS Office applications & systems - email, daily log, auditing, incident report writing & communication
- Experience responding to first aid emergencies, fire emergencies& safety situations, drills and use of equipment
- Excellent communication, decision making and negotiation skills, and maintaining effective working relationships with stakeholders
- Work well in a team environment or be responsible to work autonomously,maintaining a friendly, professional and positive attitude
- Provide guests with a warm welcome and a consistent high standard of 5 star service
- Excellent personal presentation

We are Offering

We are Offering

- Casual 3+ shifts week + penalties evenings, weekends & public holidays
- Healthy team culture + values led organisation
- Generous employee benefits & discounts on RACV products & 10 resorts
- Health & wellbeing employee discounts & advantages including gym & golf membership, employee giving & volunteer program, parental leave, employee assistance program + more
- Employee of the month awards & recognition programs
- Training, development and career progression opportunities
- Uniform
- Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Why join us

Be part of a team who cares. Back your ambition and find a new career with RACV.

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📌 Security Officer - Resort (Queensland)
🏢 RACV
📍 Queensland