Receptionist / Operations Coordinator

Permanent Full Time | Monday–Friday | Newtown, Sydney

Be the person who helps keep one of Sydney's leading beauty businesses running beautifully.

Lady Lash has been setting the standard in lash and brow services since 2009. From our beautiful flagship salon in the heart of Newtown, we've built a reputation for exceptional treatments, innovative thinking and genuinely warm customer service.

We're now looking for an organised, proactive and people-focused Receptionist / Operations Coordinator to become an integral part of our business.

This is far more than a reception role.

You’ll be the welcoming face of Lady Lash while also working closely alongside our Director, supporting the day-to‑day running of the business, improving systems and helping ensure everything behind the scenes runs smoothly.

No two days are ever quite the same.

One moment you'll be creating an exceptional experience for clients at reception, the next you’ll be refining an administrative process, coordinating staff rosters, helping organise a team event or assisting with a business project.

If you love variety, enjoy solving problems, take pride in creating order from chaos and genuinely enjoy making people's lives easier, we'd love to hear from you.

About the Role

As the first point of contact for our clients, you'll play a key role in delivering the premium customer experience we're known for.

You’ll also become the Director’s right-hand person, helping coordinate the many moving parts involved in running a busy, multi-faceted business.

Your responsibilities will include:

- As part of our reception team, welcoming clients and ensuring every interaction reflects our warm, personalised approach
- Managing phone, email and online enquiries
- Coordinating bookings and managing appointment flow using our computerised booking system
- Helping maximise appointment utilisation through effective diary management
- Confidently discussing our treatments and recommending suitable services to clients
- Assisting with retail sales and maintaining attractive retail displays
- Managing staff rosters and updating schedules
- Stock ordering, inventory management and supplier coordination
- Supporting daily opening and closing procedures, banking and general reception duties




- Maintaining organised client records and administrative systems
- Identifying opportunities to improve processes and helping implement more productive ways of working
- Managing client feedback and resolving concerns professionally and compassionately
- Providing executive assistance to the Director, including diary management, assisting with organising meetings, team events, staff birthday and end-of-year celebrations, research and general project support
- Assisting with social media content, Canva projects and other marketing initiatives
- Running occasional business errands and assisting wherever needed to help keep the business operating smoothly

About You

We're looking for someone who enjoys wearing many hats and takes genuine satisfaction in helping a business operate at its best.

You’ll likely have experience in reception, executive assistance, office management or salon management and be someone who naturally notices what needs doing before being asked.

You’ll ideally have:

- At least two years' experience in a customer-facing reception, Executive Assistant, Office Manager or Salon Manager role
- Outstanding organisational and time management skills
- Excellent attention to detail and a high standard of accuracy
- The ability to prioritise multiple tasks while remaining calm under pressure
- A proactive mindset, resourcefullness and the confidence to solve problems independently
- Strong written and verbal communication skills
- A warm, genuine and professional manner with both clients and colleagues
- Experience using computerised booking or practice management software

- An interest in the beauty industry and delivering exceptional customer experiences
- Curiosity about emerging technology, including how AI can improve business processes (experience is welcomed but not essential—we’re happy to support the right person to learn)




- A good sense of humour and an appreciation for the beautifully imperfect reality of a busy, family-run business — we’re warm, hard-working and occasionally a little chaotic, so you’ll need to enjoy variety, quirky personalities and helping bring calm and order to the day

- Naturally see what needs to be done and enjoy finding better ways of doing it

- Take pride in creating calm, organisation and efficiency behind the scenes
- Enjoy working closely with a business owner and making a genuine contribution to a growing business
- Want a long-term career where you can continue learning and taking on greater responsibility

Career Progression

This role offers genuine long-term growth.

As our Director gradually becomes less involved in the day-to-day operation of the business over the coming years, this position will naturally evolve, providing increasing responsibility and an excellent pathway into salon operations and business management for the right person.

Why Join Lady Lash?

You’ll be joining a well-established business with an outstanding reputation, beautiful clients and a genuinely supportive team.

We believe exceptional customer experiences begin with exceptional people, and we work hard to create a workplace where our team enjoys coming to work each day.

You'll enjoy:

- A permanent full-time position with long-term stability
- A varied role where every day is different
- Working in our beautiful flagship salon in vibrant Newtown

- The opportunity to work closely with an experienced business owner
- Genuine career progression into leadership and business management
- A friendly, collaborative and supportive team culture
- Generous team discounts on our treatments and products, including many complimentary services.

Attention to detail is extremely important in this position. As part of your cover letter, we'd love you to tell us about a specific time when your attention to detail made a meaningful difference, or why you believe it's one of your strengths.

Please note: We are unable to offer visa sponsorship for this role. To be considered, applicants must have unrestricted, ongoing working rights in Australia (for example, Australian citizenship or permanent residency).

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📌 Receptionist/Operations Coordinator (Inner West Council)
🏢 Lady Lash Australia
📍 Inner West Council